Jerome P.
Senior Customer Support and Administrative Operations Specialist
Open to offersNew to PlatformAbout
Jerome P. is a seasoned Customer Support and Administration Specialist with over nine years of experience in chat, email, and phone support alongside managing office operations. With a strong background in handling Tier 2 technical support for enterprise accounts, Jerome effectively managed day-to-day operations for a family-run business, showcasing skills in scheduling, payroll, hiring, and social media outreach. He is proficient in utilizing Google Workspace for various administrative tasks such as scheduling, data tracking, and file management. Jerome’s professional journey includes roles such as a Chat & Email Support Representative for TaskUs, where he maintained exceptional customer satisfaction for the HelloFresh account, and an Administrative Assistant at Besh Nails and Lashes Salon, where he was integral in operational planning and client acquisition. His technical acumen was further honed during his tenure as a Technical Support Advisor with Concentrix, resolving escalated issues for the Apple account, and as a Customer Service Representative with iQor, focusing on the US Sprint account. Jerome is fully equipped for remote work, emphasizing his adaptability and readiness for dynamic environments.
Experience
Chat & Email Support Representative
TaskUs (US HelloFresh Account) · 2025 — 2026Handled live chat and email inquiries efficiently in a fast-paced setting, ensuring quick response times and maintaining high quality scores.Administrative Assistant
Besh Nails and Lashes Salon (Family-Run Business) · 2022 — 2025Developed weekly work schedules and calculated payroll using Google Sheets. Collaborated with the owner on social media outreach to attract new clients and increase bookings, managed appointment calendars, and addressed client inquiries through email and social media.Customer Support Specialist
iQor Philippines (US T-Mobile Account) · 2021 — 2022Responded to customer calls concerning account details, service plans, and billing updates while ensuring clear record-keeping for easy follow-up by team members.Technical Support Advisor – Tier 2
Concentrix (AU Apple Account) · 2019 — 2021Addressed escalated technical and account issues transferred from Tier 1 agents, guiding customers through troubleshooting steps with clarity and patience while documenting resolutions in the internal database.Customer Service Representative
iQor Philippines (US Sprint Account) · 2015 — 2017Managed a large volume of customer calls while adhering to target handle times, explaining billing statements, and recommending relevant plan upgrades, consistently meeting team targets for First Call Resolution and quality scores.
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