Jerry C.
Senior IT Support & Help Desk Engineer
Open to offersNew to PlatformAbout
Jerry C. is an experienced IT Support & Help Desk Engineer with over six years of service across healthcare, managed services, and technology sectors in the Philippines. At MedRisk and Wipro – Kindred Healthcare, he supported clinicians by troubleshooting and maintaining EHR/EMR systems such as Epic, Meditech, and Cerner, handling end-user training, system administration, and healthcare device support. Jerry’s background includes configuring and securing environments using Active Directory, Microsoft 365, VMware, Citrix, and Google Workspace, as well as deploying patches and managing compliance in regulated healthcare IT settings. He is fluent with MSP platforms like Kaseya and Datto RMM, and is certified in Google IT Support and Healthcare IT through Coursera. His career spans technical support for hospitals, managed service providers, retail point-of-sale, and digital printing businesses.
Experience
IT Help Desk
MedRisk · 2023 — PresentTroubleshot technical issues for end users across several departments and provided support for EHR/EMR systems such as Epic, Meditech, and Cerner. Collaborated with clinicians and staff to ensure hospital equipment and healthcare devices operated smoothly. Configured and installed hardware and software systems, monitored system logs and health, and managed software updates and application deployments. Assisted with staff onboarding/offboarding processes, ensuring proper access to healthcare systems. Conducted end-user training on software applications, including EHR workflows and hospital apps, while maintaining accurate documentation of technical issues and resolutions.IT Help Desk Analyst I
K2 Services · 2022 — 2023Provided Tier 1-2 support through various channels including phone, email, and chat, while logging incidents and service requests and prioritizing based on severity. Managed onboarding and offboarding activities including account management and hardware/software setups. Oversaw environments utilizing VMware, Citrix, Google Workspace, and Microsoft 365. Administered Active Directory and Azure AD, managing compliance and conditional access policies. Responsible for installation and configuration of workstations, servers, and networks, along with remote troubleshooting for users.IT Service Desk / Team Lead
Wipro – Kindred Healthcare · 2019 — 2022Delivered IT support for EHR/EMR systems like Epic, Meditech, and Cerner to assist healthcare professionals in clinical and administrative workflows. Assisted in EHR practice management, configured clinical systems, and tested new features while providing improvement recommendations. Supported various hospital equipment, applications, and medical devices, including VMware VDI environments and VPNs. Managed Active Directory, Azure AD, and compliance policies while working with resolver groups to expedite issue resolution and creating user guides for clinical staff.IT Service Desk
Getronics (former Pomeroy) - Concentrix · 2018 — 2019Logged incidents and service requests, determining the severity and priority of issues. Routed tickets to appropriate resolver groups and collaborated with them for efficient resolution. Provided troubleshooting support for Point of Sale systems, VPN issues, handheld devices, and various computer software and hardware problems while maintaining computer systems and networks.Technical Support
OPTUS - 24/7 Customer Philippines Inc · 2017 — 2017Troubleshot mobile network issues related to data and broadband. Addressed a range of problems with mobile devices and provided support for users regarding phone and internet plans while managing porting of mobile numbers.Technical Support II
AOL - Telus International · 2015 — 2016Configured the AOL email application and resolved various computer and network problems, including the setup and configuration of email clients.Technical Support
DELL - Expert Global Solution · 2012 — 2015Troubleshot diverse computer issues encompassing software and hardware, and resolved various Operating System problems while performing hardware replacements for desktops and laptops.Computer Technician / Graphic Artist
JV GRAPHICS Large Format Digital Printing · 2006 — 2012Performed repairs on desktops and laptops addressing both software and hardware issues. Managed printer repairs and engaged in the design of invitations, tarpaulins, flyers, and business cards.
Skills & Expertise
Education
- Management in Information TechnologyEmanuel John Institute of Science and Technology · 2010 — 2012
- Computer System and Networking TechnologyAma Computer Learning Center · 2004 — 2005
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