Jerry M.
Junior Customer Service Advisor
Open to offersNew to PlatformAbout
Jerry R. is a Customer Service Advisor with experience in the BPO sector, having supported Ticketmaster US and UK customers via email and chat channels at Concentrix in Mandaluyong City. His professional background also includes work as a Network Support Associate at Curo Teknina in Ortigas, providing network troubleshooting and technical support. Earlier, during an internship at Paragon ICC, he gained exposure as a Website Analyst. Jerry R. holds a Bachelor of Science in Information Technology from the University of Rizal System Antipolo and is proficient in HTML, C++, Visual Basic 6.0, Google Spreadsheet, Adobe Photoshop, and Microsoft Office applications. His experience encompasses technical and customer-focused roles within the technology and BPO industries in the Philippines.
Experience
Customer Service Advisor 1
Concentrix · 2022 — 2023Handled Email and Chat support inquiries for Ticketmaster US and UK customers within the BPO environment.NETWORK SUPPORT ASSOCIATE
Curo Teknina · 2018 — 2018Performed Network Troubleshooting and provided Technical Support in an office setting.INTERNSHIP
Paragon ICC · 2016 — 2016Completed tasks related to Website Analyst responsibilities during internship period.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of Rizal System Antipolo · 2013 — 2017
- SecondarySan Roque National High School · 2009 — 2013
- PrimaryNazarene Ville Elementary School · 2003 — 2009
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