Jerusalem B.
Mid-Level Amazon Virtual Assistant
Open to offersNew to PlatformAbout
Jerusalem B. is an accomplished General Virtual Assistant with expertise spanning over a range of high-impact roles, including Amazon Virtual Assistant for customer support at top-tier e-commerce platforms like Amazon. Her background in high-pressure hospitality roles has equipped her with superior multitasking abilities, which she applies in digital sales and support environments. Jerusalem expertly uses tools such as Apollo.io and GoHighLevel for strategic lead generation and account management. Her experience includes generating qualified leads, resolving complex customer inquiries, coordinating logistics to provide real-time updates, and managing seller feedback and order tracking. Her proficiency in technical support and customer service, with a keen eye for optimizing e-commerce operations through Seller Central, underscores her capacity to boost business growth and leverage her skills to empower companies to scale efficiently.
Experience
Amazon Customer Service Virtual Assistant
Asurion Philippines · 2026 — PresentManage customer inquiries through email and chat regarding orders, shipping, and returns. Monitor seller feedback and product reviews to uphold account ratings. Process A-to-z Guarantee claims and handle refund requests efficiently. Collaborate with logistics to provide updates on shipment status. Troubleshoot product-related issues to enhance customer satisfaction.Customer Service & Technical Support Specialist (with Sales focus)
Asurion Philippines · 2025 — 2026Resolve daily customer inquiries via phone, email, and live chat, maintaining high customer satisfaction scores. Diagnose and address software and hardware issues effectively, enabling a reduction in ticket escalations. Analyze customer needs to recommend product upgrades during support interactions. Maintain and update Knowledge Base articles to assist users.Lead Generation Specialist & Cold Caller (Virtual Assistant)
Be Better Media · 2025 — 2025Drive sales growth by identifying and engaging high-intent prospects through multi-channel outreach strategies. Manage the complete lead lifecycle using Apollo’s data intelligence and GoHighLevel’s CRM capabilities. Build targeted B2B lead lists based on defined customer profiles and execute data migrations to maintain accuracy. Conduct over 100 cold calls daily while implementing automated workflows to nurture leads.Customer Success & Technical Support Associate
iQor Philippines · 2015 — 2025Provide technical troubleshooting for billing and account discrepancies to enhance revenue through consultative upselling. Resolve a variety of software issues on first contact and create simple instructions for users. Document and report system bugs to the engineering team during support sessions. Audit customer accounts for billing accuracy and manage subscription changes to reduce churn.Hospitality & Events Operations Specialist
Rs Catering and Cherish Event · 2018 — 2024Coordinate logistics for private events, overseeing menu selection and staff scheduling. Serve as the primary contact for vendors to ensure timely delivery. Meet with clients to discuss specific needs, ensuring a tailored service experience. Manage a high volume of guests with professionalism and resolve any issues that arise during events.Operations Support & Data Management Specialist
TeamSpan Global Solution · 2022 — 2023Optimize administrative workflows through high-volume data entry and document processing. Perform audits to ensure data integrity and facilitate mass data migrations while adhering to formatting standards. Create fillable PDF forms and manage inbox communications to prioritize urgent inquiries. Draft professional email responses and coordinate calendar schedules to prevent conflicts.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementDe La Salle University Dasmariñas · 2018 — 2024
