Jerwin A.
Mid-Level Customer Service Associate
Open to offersNew to PlatformPortfolios
About
Jerwin A. has cultivated a rich career in customer service and business development, working across diverse industries from retail to administrative support. As a Customer Service Associate for Amazon Retailer at Alorica in Marikina City, he adeptly handled customer inquiries, order tracking, and complaints resolution, maintaining stringent accuracy in recording customer interactions. In Singapore, he thrived as a Business Development Executive with RRECRUITER, where he identified and nurtured client relationships, offering recruitment services and solutions tailored to market needs. Jerwin's tenure at HCL Technologies in Taguig City further honed his expertise in query resolution, predominantly dealing with orders for Xerox machine components aimed at the European market. His role required proficient management of client interactions, which he managed with professionalism and empathy. Additionally, his stint at Alliance Service Centre in Pasig City as an Administrative Assistant involved agile coordination of corporate logistics and finance, enhancing operational flows through proficient data entry and teamwork.
Experience
Customer Service Associate
Alorica Marikina City · 2025 — 2026Addressed customer inquiries via phone, email, or chat promptly and professionally. Assisted with order tracking, cancellations, returns, and refunds while resolving complaints and escalating complex issues as needed. Provided information on products, promotions, and policies, and maintained detailed records of customer interactions in alignment with company service standards.Business Development Executive
RRECRUITER · 2025 — 2025Conducted identification and research on potential clients to understand their hiring needs. Engaged in Cold Calling, emailing, or meetings to pitch recruitment services and set up appointments. Negotiated terms of business, maintained relationships with current clients, and ensured smooth service delivery while providing consultation on recruitment strategies and market salary benchmarks.Virtual Assistant (Part-time only)
Different Clients · 2025 — PresentEngaged with individuals on social media to encourage participation in a Sales Force in the U.S.A for various products, managing accounts by posting and responding to inquiries.Senior Customer Service Associate
HCL Technologies · 2024 — 2025Provided customer support by placing orders for toner and parts of Xerox machines specifically for clients in Europe, particularly the UK. Addressed inquiries via email and chat, managing business-to-business transactions with various organizations including government and educational institutions.Customer Service Associate
Transworld System Inc. · 2023 — 2024Assisted customers with product inquiries, primarily related to sportswear supplies, via phone, email, and live chat. Built rapport through professional communication and worked collaboratively with colleagues to ensure prompt responses to customer inquiries, maintaining accurate records of interactions.Administrative Assistant
Alliance Service Centre · 2022 — 2023Oversaw office supplies inventory, processed expense claims, and assisted in budget preparation. Organized company events, coordinated travel arrangements for executives, and provided staff training on administrative procedures while managing confidential information with discretion.Volunteer Missionary
The Church of Jesus Christ of Latter-Day Saints · 2020 — 2022Educated community members about faith and beliefs in Jesus Christ through personal visits and engagement. Participated in community service activities to help individuals understand God and faith.Kitchen Helper
Wong Chinese Restaurant · 2016 — 2019Supported kitchen operations by monitoring temperatures, preparing ingredients, and managing inventory of supplies. Ensured compliance with food safety guidelines and maintained cleanliness in kitchen areas while assisting chefs with food preparation tasks.
Skills & Expertise
Education
- High School GraduateGeneral Mariano Alvarez Technical High school · — — 2013
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