Jerwin K.
Junior Freight Assistant
Open to offersNew to PlatformAbout
Jeerwen K., an Entry-level Freight Assistant, combines a solid administrative background with specialized training in freight brokerage and truck dispatching. With hands-on coursework that simulates real freight scenarios, he excels in client communication, multitasking, and resolving time-sensitive issues while maintaining accuracy. His professional history includes Freelance Marketing at Aloha Hawaii Tours & Travel, where he managed administrative tasks and provided real-time support across different time zones. At Concentrix, as a Fraud Analyst, he ensured customer satisfaction through efficient issue resolution and verification checks. His role as a Volume Licensing Administrator at Microsoft honed his ability to manage high-volume licensing agreements and apply advanced database skills, directly benefiting Track & Trace processes in logistics. A graduate of Western Mindanao State University with a Bachelor of Arts in Political Science, Jeerwen is adept in using TMS Platforms, Load Boards, and freight class calculators, offering robust support strengthened by a detailed understanding of industry terms.
Experience
Freelance Marketing
Aloha Hawaii tours and Travel · 2025 — 2026Performed administrative functions such as managing emails and sending text messages. Conducted outbound calls to customers and scheduled Zoom webinar meetings with travel advisors. Provided real-time support to executives and clients across various time zones.Credit Retail Services
Concentrix · 2024 — 2025Handled inbound calls from new credit applicants while providing application support. Managed incoming and outgoing calls to address client inquiries and issues effectively. Executed manual verification checks to facilitate decision-making on applications and assisted customers with credit limit increases.Fraud Analyst
Concentrix · 2023 — 2024Delivered customer service for existing Citi customers within a high-volume setting. Conducted outbound calls to validate transactions and confirm customer activities. Managed both inbound and outbound calls, resolving client inquiries and issues proficiently while achieving performance metrics regarding call handling time and customer satisfaction.Sales Representative
T-Mobile · 2023 — 2023Negotiated service plans for customers and addressed complex billing issues. Developed persuasive communication skills utilized in negotiating carrier rates.Volume Licensing Administrator
Microsoft · 2012 — 2015Processed and managed high-volume licensing agreements, ensuring accuracy in contract data and entitlements. Served as the primary contact for complex administrative queries and resolved discrepancies between internal records and client assets. Utilized advanced internal databases to track renewal cycles and compliance related to Track & Trace and Freight Audit processes.Customer Service Representative
Comcast · 2008 — 2011Facilitated the application and activation process for cable and high-speed internet services. Provisioned accounts and troubleshot activation failures in real-time for seamless service delivery. Managed high-volume technical inquiries, translating complex technical requirements into easy-to-understand instructions for clients.
Skills & Expertise
Education
- Bachelor of Arts in Political ScienceWestern Mindanao State University · 1998 — 2002