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Jerwin S. — Mid-Level Customer Service Specialist from Philippines

Jerwin S.

Mid-Level Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jerwin S. is an experienced customer service and technical support professional with a specialization in healthcare and sales environments. He served as a Spanish Bilingual Phone Operator & Scheduler at Pain Clinics of Central California, skillfully managing high-volume calls and coordinating appointments across multiple clinics. His role required proficiency in Electronic Medical Records (EMR) systems to maintain patient records while ensuring HIPAA compliance. At ADL Ortho Solutions and QWEST BPO Inc., Jerwin excelled in technical support, providing remote diagnostics and resolving connectivity issues for tech products. He also demonstrated strong skills in lead generation and appointment setting in the real estate domain, enhancing sales team efficiency. As a Specialty Pharmacy Technician at Briova Rx, he handled medication processing, insurance verifications, and claims, ensuring timely patient access to necessary treatments. With a diverse background, Jerwin has honed his abilities in multi-channel communication, making him a versatile asset across various industries.

Experience

  • Spanish Bilingual Phone Operator & Scheduler

    Pain Clinics of Central California · 2025 — 2026
    Handled a high volume of inbound and outbound calls in both English and Spanish, providing patient support with professionalism and compassion. Managed the scheduling and confirmation of appointments for various providers, while verifying patient demographics, insurance details, and referral requirements. Facilitated communication among patients, providers, and pharmacies, and assisted with appointment inquiries and clinic policies. Maintained accurate records with Electronic Medical Records (EMR) and ensured continuity of care through follow-up calls and voicemails.

  • Appointment Setter / Sales

    American Home Buyers - Part time shift · 2024 — 2025
    Engaged in lead generation as an Appointment Setter, successfully converting qualified leads each week through targeted prospecting and cold calling. Built rapport with potential clients to identify their real estate needs, ensuring only high-intent prospects were sent to sales agents. Contributed to CRM optimization for better management of the database, enhancing follow-up procedures and reducing missed opportunities.

  • Technical Support and Customer Service

    QWEST BPO Inc. · 2020 — 2022
    Provided installation guidance and remote diagnostics, resolving customer connectivity and hardware issues through phone, email, and chat support. Ensured customer satisfaction by documenting troubleshooting steps within the CRM and utilizing remote diagnostics for real-time assessments, while escalating unresolved cases as needed.

  • Virtual Assistant - Agency Staffing

    Teletech Philippines – Best Buy Campaign · 2020 — 2022
    Delivered technical support for hardware and software issues, ensuring swift resolutions to enhance customer experience. Assisted customers in selecting suitable tech products, processing transactions securely, and effectively managing customer inquiries.

  • Specialty Pharmacy Technician

    Optum Global Solutions (UHG – Briova Rx) · 2016 — 2018
    Managed prescription processing and insurance coordination for specialized medications, handling high-volume orders and ensuring timely validation of medical and insurance benefits. Collaborated with healthcare providers and patients to address benefit inquiries and compliance, contributing to reducing delays in patient treatment.

  • Medicare Appointment Setter

    Neotech ICT Solutions (First America Credit) · 2014 — 2015
    Facilitated the enrollment of seniors into Medicare by engaging potential beneficiaries through outbound calls. Educated them about their healthcare entitlements and scheduled appointments for consultations. Focused on building trust and ensuring access to needed healthcare services.

  • Credit Analyst & Loan Officer

    Jack Barnum, LLC · 2012 — 2014
    Evaluated loan applications while ensuring compliance with financial policies. Conducted assessments of financial data and credit scores to determine eligibility, and managed the scheduling of qualified applicants for the necessary processes to complete loan disbursement.

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