Jesika Z.
Mid-Level Air Freight Operations Supervisor
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Jesika C. is an accomplished Marketing and Sales Professional and Customer Service Expert with extensive experience in international logistics and team leadership. Having held pivotal roles such as Air Freight Operations Supervisor at CH Robinson, she ensured efficient air freight operations across Colombia, Chile, and Peru, training new members and optimizing workflows. At DHL Global Forwarding, Jesika managed end-to-end air freight imports for top clients, maintaining high standards of service and compliance. Her tenure at Lean Staffing Solutions as Global Forwarding Trainer involved developing comprehensive training programs in freight forwarding, showcasing her expertise in logistics management and transportation planning. Prior to these roles, she honed her customer service skills at Scotia GBS and XCB Intcomex Colombia, providing tailored support and service solutions for the Canadian and Caribbean markets. With proficiency in both English and Spanish, Jesika excels in diverse, multicultural environments, delivering high-quality logistics and customer service solutions.
Experience
Air Freight Operations Supervisor
CH ROBINSON · 2025 — PresentOversee the execution of air freight operations for imports and exports across Colombia, Chile, and Peru. Coordinate training programs for new staff and ensure smooth operational transitions. Manage the billing process while monitoring revenue per operation and country. Engage directly with clients to assess service quality and adjust processes as needed. Track productivity and implement action plans to meet company performance goals. Conduct daily reviews of KPI reports to anticipate potential issues and manage workload distribution among team members.AFR Specialist
DHL GLOBAL FORWARDING · 2025 — 2025Manage the complete air freight import process to the USA for clients such as Intel and Applied Materials. Ensure high standards of customer service and compliance with delivery timelines, documentation accuracy, and customs regulations.Global Forwarding Trainer All Modes
LEAN STAFFING SOLUTIONS · 2022 — 2025Create and implement a two-week training program for newly hired employees focused on freight forwarding, including seafreight and end-to-end shipment management. Develop specialized training as needed in collaboration with staff and operations managers to support improvement initiatives with the Quality Assurance department. Compile reports on monthly activity and maintain KPI tracking.Seniors Team Leader
LEAN STAFFING SOLUTIONS · 2019 — 2021Supervise a freight forwarding team in Texas, managing tasks related to booking and customs. Ensure the effective execution of SOPs and customer satisfaction metrics while attending client meetings to set expectations and address additional needs. Provide logistics solutions and customer service for four different companies with a team of ten, covering all aspects of supply chain services.Customer Service Officer
SCOTIA GBS · 2017 — 2019Provide customer service for the Canadian market regarding banking products and policies, while adhering to quality and service standards set by Scotiabank.Back Office - Services Account Manager
XCB INTCOMEX COLOMBIA · 2016 — 2017Deliver customer service to the Caribbean and Bahamas markets involving quotations for CISCO support services for software and network equipment. Responsibilities include creating sales orders, updating databases, following up on quotations, and generating serial numbers for products and services.
Skills & Expertise
Education
- Diploma in International LogisticsPolitecnico de Colombia · — — 2022
- Bachiller académicoInstituto de Integración Cultural (IDIC) · — — 2007
- High School DiplomaColegio Colombo Italiano (CCI) · — — 1999
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