Jessa D.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Jessa D. is an experienced Customer Support Representative with over four years of delivering high-volume email, chat, and phone assistance across diverse sectors such as technology, real estate, financial services, and digital products. She has managed inbound and outbound communications for companies like Concentrix, Virtual Home Offer, Delta Media, TeleworkPH (Sunshine Loans - Moneyspot), and Rapid Crush. Proficient in Zendesk, CRM systems, and lead generation, Jessa D. has resolved connectivity and networking issues, supported loan applications, qualified real estate leads, and provided product-related guidance via platforms including Slack and Salesforce. Her remote work toolkit features Google Workspace, Shopify, and Amazon Connect, underscoring her adaptability in virtual settings and focus on detailed record management across all customer interactions.
Experience
Customer Service Representative
Rapid Crush · 2021 — 2026Provided extensive customer support via Zendesk, handling more than 20 emails each day related to billing, login, account matters, and product inquiries. Communicated detailed product information clearly to facilitate customer understanding and resolve issues efficiently, enhancing user experience.Customer Service Representative
TeleworkPH ( Sunshine Loans - Moneyspot) · 2023 — 2024Oversaw a high volume of customer support, managing 20 to 50 calls and over 20 emails daily regarding loan inquiries, payments, and account issues. Ensured accurate documentation of customer interactions and transactions while maintaining professional communication to resolve issues.Real Estate Cold Caller
Virtual Home Offer · 2022 — 2022Executed outbound calls to property owners to uncover selling opportunities. Qualified leads and arranged follow-up appointments for acquisition managers while maintaining detailed records of calls and lead statuses.Lead Generation Specialist
Delta Media · 2022 — 2022Generated leads using social media channels like Instagram and Reddit. Engaged prospects by responding to inquiries to enhance conversion rates and identified target audiences to assist in outreach strategies.Technical Support Representative
Concentrix · 2019 — 2021Diagnosed connectivity issues while prioritizing customer satisfaction and provided detailed troubleshooting guidance to users lacking technical expertise. Managed a high volume of inbound calls related to router and networking concerns.
Skills & Expertise
Education
- Bachelor of Science in Office AdministrationCentral Mindanao University, College of Business and Management · — — 2019
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