Jessa M.
Mid-Level Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Jessa Mae G. is an experienced Virtual Assistant whose background covers real estate, healthcare, insurance, and service-based industries. At CanBenefits, she qualifies leads and manages disability benefit application processes, including outbound calls, data entry, and coordinating with medical clinics. Her tenure with WELLTHY as a Medical Virtual Assistant involved contacting medical practices to obtain critical scheduling information. In real estate, Jessa Mae G. has supported DFW Realty Group and Alabama Cash Home Buyer by conducting cold calls, appointment setting, and property data collection. She provided customer support and supervised virtual assistants for PTM Cleaning Service, handling email support, phone inquiries, payment collections, and daily operational communications using tools like Capsule.com, Monday.com, Mojo Dialer, and Ringcentral. Additionally, with Health Savings Network and Lakefront Insurance Group, she facilitated lead generation, appointment scheduling, and live transfers for insurance clients, enhancing conversion rates while collaborating closely with specialists and advisers.
Experience
Medical Virtual Assistant
WELLTHY · 2021 — 2024Made outbound calls to medical practices to collect information and check their upcoming availability.Lead Prospecting Assistant (Part-time)
CanBenefits · 2024 — PresentQualified leads through a series of predetermined questions, clarified the disability benefit application process to potential clients, dispatched applications to qualified leads, followed up on submissions, contacted medical clinics to gather forms, and entered data into systems.Cold Caller | Appointment Setter
DFW REALTY GROUP · 2021 — 2022Performed outbound calls to a designated list of homeowners to locate potential sellers and arrange appointments for property viewings. Answered incoming calls and delivered exceptional customer service to resolve client inquiries and issues.Email, Phone, Chat Support
PTM CLEANING SERVICE · 2019 — 2022Delivered high-quality customer service by managing phone calls, texts, and emails efficiently. Aided clients in processing orders and coordinated recruitment ads for cleaning technicians. Handled customer disputes, ensured satisfaction, processed payments post-service, and oversaw the daily payments for cleaners. Provided training and supervision to virtual assistants for effective client communication.Appointment Setter
LAKEFRONT INSURANCE GROUP · 2020 — 2020Assisted seniors in reducing their monthly premiums through qualifying inquiries regarding their Medicare insurance needs, including Medicare supplement, Part D, dental, and vision coverage. Worked with Medicare specialists and advisers to offer comprehensive support in choosing suitable insurance plans.Cold Caller
HEALTH SAVINGS NETWORK · 2017 — 2019Engaged in appointment setting and facilitated live transfers to licensed representatives for prominent insurance providers such as AARP, Blue Cross Blue Shield, and Mutual of Omaha. Worked collaboratively with licensed representatives to enable smooth transitions and enhance conversion rates.Real Estate Virtual Assistant
ALABAMA CASH HOME BUYER · 2019 — 2019Employed various communication tools, including Line2, to text targeted leads such as FRBO, FSBO, and contingents/pending leads. Conducted outbound calls and emails to homeowners and real estate agents to foster relationships and collect information. Utilized knowledge of the real estate sector and resources like totalviewrealestate.com, iComps, and eppraisal.com for property value assessments and market data collection.
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