Jessa D.
Mid-Level Industrial Quality Manager
Open to offersNew to PlatformAbout
Jessa D. is an experienced Industrial Engineer with over 7 years in quality management, documentation, and cross-functional coordination within the precision manufacturing industry, specifically at Philippine Mfg. Co. of Murata, Inc. and Izumo Murata Manufacturing Co., Ltd – Japan. She has led quality teams, managed compliance initiatives, conducted customer complaint investigations, and delivered comprehensive KPI dashboards and executive reports leveraging Power BI and MS Office Suite. Her background also includes frontline roles in New Zealand's retail and hospitality sectors, where she executed cashier operations, inventory management, and high-standard customer service. Certified in Six Sigma Yellow Belt and ISO 9001:2015 Lead Auditor Training, Jessa D. offers a proven track record in statistical analysis, internal audits, and cross-border process improvement in multinational environments.
Experience
Front of House
Katsubi · 2025 — 2026Executed closing checklists and ensured proper bank reconciliation in accordance with daily operational requirements. Attended to customer needs within a Korean restaurant environment, maintaining standards of service and hospitality. Kept the front-of-house area clean and organized, adhering to store presentation and hygiene standards.Sales Assistant
Dollar King Company · 2025 — 2025Handled cash transactions and operated the cashier system while performing store closing procedures to ensure accurate reconciliation at the end of the day. Managed inventory organization and product restocking to maintain stock levels on the sales floor. Provided assistance to customers with product inquiries and purchases, delivering efficient service in a retail setting.Quality Control Supervisor
Philippine Mfg. Co. of Murata, Inc. · 2024 — 2024Oversaw a team of quality professionals by managing daily operations and delegating tasks while promoting continuous improvement initiatives. Compiled quality reports and KPI presentations for senior management using MS Office and Power BI. Maintained a 100% audit closure rate by implementing corrective actions through systematic root cause analysis.Quality Control Sr. Engineer
Philippine Mfg. Co. of Murata, Inc. · 2022 — 2024Investigated customer complaints and reported findings with corrective actions based on thorough analyses. Designed KPI dashboards and executive presentations employing Power BI, Excel, and MS Office Suite. Led Business Process Reengineering projects aimed at reducing manufacturing cycle times.Quality Control Engineer
Philippine Mfg. Co. of Murata, Inc. · 2017 — 2022Created root cause analysis reports and documented processes using structured problem-solving methods. Conducted data analysis and statistical process control for quality metrics along with compliance tracking. Performed internal audits and quality system assessments, ensuring adherence to regulatory standards.Quality Control Engineer
Izumo Murata Manufacturing Co., Ltd – Japan · 2019 — 2020Served as the primary contact for technology transfer between Japan and the Philippines, facilitating cross-border communication and documentation. Developed skills in cross-cultural communication and collaboration while working in an international environment. Employed lean manufacturing and continuous improvement methods to enhance daily operations.
Skills & Expertise
Education
- Bachelor of Science in Industrial EngineeringBatangas State University · 2012 — 2017
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