Jessa M.

Jessa Mae P. is a seasoned Medical Virtual Assistant and Healthcare Support Professional with over 9 years of specialized experience in the healthcare field, focused on roles such as insurance verification, patient coordination, and pharmacy support. She has a proven track record in handling prescription processing, engaging in HIPAA-compliant patient interactions, and executing CRM management. Her career highlights include processing CPAP supply orders, maintaining healthcare documentation, and collaborating with insurance teams to ensure compliance and accuracy. Jessa has also delivered exceptional customer service in roles with Concentrix and WNS Global Services, where she supported healthcare and travel sectors. Additionally, she holds a US Medical Billing Certification and has undergone extensive training in trauma-informed care, bolstering her medical documentation review and benefits verification capabilities. Jessa is bilingual in Spanish and proficient in several CRM systems, underscoring her commitment to accessible and efficient patient support.