JESSA M.
Mid-Level Virtual Assistant and Social Media Support Specialist
Open to offersNew to PlatformAbout
Jessa M. is a detail-oriented and results-driven Virtual Assistant, Customer Service Representative, and Social Media Support Specialist based in the Philippines. With proven experience in administrative support, client communication, data management, and digital operations, she effectively handles customer inquiries, maintains accurate records, manages schedules, and supports marketing initiatives. Her proficiency in CRM platforms, Microsoft Office, Google Workspace, and social media management has positioned her as an asset across various industries. Jessa has excelled in roles such as a Customer Service Representative at Support Zebra, where she delivered professional service and maintained productivity and quality standards, and a Marketing VA/Social Media Manager at Riders Destination Motoworks, where she managed social media content and enhanced online brand presence. Additionally, her skills have been honed through positions with Allianz as a Licensed Financial Advisor and with the Philippine Information Agency as a Public Information Officer. Her education background includes a Bachelor of Science in Pharmacy from the University of San Carlos – Talamban Campus.
Experience
Marketing VA / Social Media Manager
Riders Destination Motoworks · 2025 — 2026Oversaw social media content creation, customer engagement, and online communications. Conducted high-volume data entry accurately while keeping company records organized. Provided assistance to customers regarding inquiries and issue resolution, and organized digital files to maintain efficient documentation systems.Customer Service Representative
Support Zebra · 2024 — 2025Managed customer inquiries via email, chat, and phone support, ensuring concerns were resolved in a timely manner. Maintained customer records accurately and updated databases with attention to detail, while utilizing CRM systems to track interactions and support tickets. Assisted in administrative tasks, which included managing emails, scheduling, and preparing reports.Licensed Financial Advisor
Allianz · 2024 — 2024Advised clients in selecting appropriate financial and insurance solutions aligned with their goals and needs. Nurtured positive client relationships through exceptional customer service, conducted consultations, and articulated financial products clearly and professionally.Public Information Officer I
Philippine Information Agency Region IX · 2023 — 2023Created public communication materials, reports, and official announcements while assisting in the coordination of public awareness campaigns and community engagement initiatives. Maintained documentation to ensure accurate dissemination of information and collaborated with internal teams to enhance communication and administrative operations.Technical Support Specialist/Customer Service
24-7 Intouch · 2021 — 2021Delivered technical support and troubleshooting assistance through various channels including phone, chat, and email. Resolved customer issues efficiently, documenting technical concerns and solutions accurately within support systems while exhibiting strong problem-solving and communication skills.Medical Service Representative
Cognizant · 2020 — 2020Supported healthcare professionals by managing patient records, scheduling appointments, and handling medical documentation. Ensured confidentiality and accuracy in managing sensitive medical information while contributing to the daily operations of the healthcare office in a fast-paced environment.
Skills & Expertise
Education
- Bachelor of Science in PharmacyUniversity of San Carlos – Talamban Campus · — — 2014