Jessa C.
Mid-Level Customer Support and Guest Relations Specialist
Open to offersNew to PlatformAbout
Jessa Carla D. is a seasoned Remote Customer Support and Guest Relation Specialist with over a decade of experience in industries such as travel, hospitality, residential community management, and outsourcing. She has managed high-volume email & chat support and complex guest and client inquiries, specializing in hotel reservations, ticketing, billing, payment processing, and issue resolution. Jessa Carla D. has worked with companies like Sutherland Global Services, Probe Group LTD, KDCI Outsourcing, and others, handling roles that required precise use of CRM & Ticketing Systems and remote collaboration tools. Her responsibilities have included coordinating with clients, vendors, and multiple teams to maintain compliance and deliver smooth operational outcomes. Recognized for her strong performance in remote environments, she has also contributed to improving process efficiency within the travel and residential sectors.
Experience
Virtual Assistant
Talent Bridging · 2026 — 2026Handled client inquiries while supporting travel bookings and managing mileage redemption. Coordinated flight reservations, including changes and cancellations, ensuring optimal mileage value. Maintained accurate records and facilitated timely communication with clients and airline partners.Community Manager
KDCI Outsourcing · 2024 — 2024Oversaw daily operations of various residential communities, ensuring adherence to HOA policies and governing documents. Served as the main liaison among HOA boards, homeowners, and vendors, addressing concerns and fostering positive community relations. Enhanced resident engagement through consistent and professional enforcement of community guidelines.Customer Service Specialist
Sutherland Global Services · 2021 — 2023Provided high-quality support through voice, email, and chat for billing-focused accounts. Managed customer billing inquiries, payment processing, and account adjustments while ensuring accuracy and compliance. Assessed customer needs, explained available product and service options, and executed upselling and reselling of services as appropriate.Virtual Assistant
Movers UK · 2020 — 2021Engaged potential clients to discuss their moving requirements and present moving supplies. Identified fragile items, furniture, and appliances, ensuring proper documentation for safe handling. Delivered precise information and support to facilitate a smooth moving process.Guest Relation Specialist
Probe Group LTD · 2018 — 2019Supported guests with booking inquiries, reservations, and modifications to guarantee a smooth experience. Managed guest concerns and complaints professionally, providing timely solutions to enhance overall satisfaction. Collaborated with internal teams and partners to verify bookings, special requests, and ensure accurate guest information.Technical & Customer Support Specialist
Concentrix · 2013 — 2018Delivered technical, billing, and account support through voice, email, and live chat for mobile phone customers. Assisted in troubleshooting device and service issues, employing step-by-step guidance to achieve first-contact resolution. Acknowledged for consistently providing a positive and professional customer experience across multiple channels.
Skills & Expertise
Education
- BA in Business Administration major in Financial ManagementHoly Cross College · 2007 — 2009
- SecondaryThe Sisters of Mary School Girlstown · 2003 — 2007
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