Jessa A.
Junior Healthcare Support Specialist
Open to offersNew to PlatformAbout
Jessa A. is a Certified HIPAA Compliance Professional with over two years of experience in healthcare support, specializing in insurance verification, benefits review, prior authorization submission, and claims inquiries. During her tenure at Optum – UnitedHealthcare, she verified insurance eligibility and managed high-volume interactions while adhering to HIPAA compliance standards, ensuring documentation accuracy and delivering exceptional customer service. Jessa has resolved customer inquiries related to billing and account concerns, supporting issue resolution through effective investigation of claims inquiries and denial reasons. In addition to her role in healthcare, she has also provided customer support for Walmart as a Virtual Assistant and facilitated customer service for Hotel Planner at Teleperformance, where she managed reservations and client interaction. Highly skilled in medical documentation, Jessa also possesses expertise in Salesforce, Citrix Workspace, and provider services.
Experience
Provider Services Representative
OPTUM – UNITEDHEALTHCARE ACCOUNT · 2023 — 2026Verified insurance eligibility, benefits, deductibles, and coverage details for healthcare providers. Handled prior authorization requests and conducted follow-ups on authorization status. Submitted PCP referral requests while confirming referral requirements and status with insurance plans. Addressed claims inquiries and denial reasons to assist in issue resolution. Managed a high volume of inbound calls and chat interactions, ensuring compliance with quality standards.Customer Service Representative
IQOR – WALMART ACCOUNT · 2023 — 2023Assisted customers with reservations, cancellations, and modifications related to bookings. Provided detailed information regarding availability, pricing, and policies surrounding bookings.Customer Service Representative
TELEPERFORMANCE – HOTEL PLANNER · 2022 — 2023Resolved customer inquiries related to billing, orders, and account concerns. Delivered professional customer support while achieving productivity goals, and maintained accurate case documentation.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceOur Lady of Fatima University · 2019 — 2020
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