Jessa C.

Jessa C. is a seasoned Customer Service Representative with extensive experience in healthcare, sales, and administrative support. At TechMahindra, she honed her skills in addressing inquiries, resolving complaints, and enhancing customer satisfaction through effective cross-selling and upselling. Her strong verbal and written communication skills enabled her to maintain accurate customer records and provide essential information regarding medical products and services at OPTUM (United Healthcare). Jessa served as the vital link between patients and healthcare providers, adept in booking appointments and navigating complex insurance processes such as Medicare and Medicaid. Additionally, at HOPE LTD. CO, she excelled as an Appointment Setter, where she performed cold calling, qualified leads, and ensured prospects attended their scheduled meetings. Her background also includes efficient document management at MIG Engineering, improving organizational systems and fostering effective communication. Fluent in English, Filipino, and Nihongo, Jessa is a versatile professional dedicated to providing exceptional service and fostering long-term client relationships.