Jessah M.

Jessah Mae O. is a dynamic Senior Subject Matter Expert with a Bachelor in Secondary Education - TLE from Cebu Technological University. With five years of experience in fast-paced Amazon customer service through Concentrix, she has honed her skills in multifaceted support, achieving high-tier escalation resolution and providing peer mentorship. Her commitment to customer service is evident in her ability to manage complex, high-visibility customer issues, ensuring brand reputation and customer trust are protected. By de-escalating sensitive interactions and resolving issues via phone and chat, Jessah Mae transforms negative experiences into positive outcomes. She excels in navigating proprietary CRM systems to handle e-commerce logistics, such as shipment tracking and refund processing. Her core competencies include multi-channel support, operational optimization, and customer retention. Located in Tuburan, Cebu, she exemplifies professionalism in the customer service industry.