Jesse E.
Mid-Level Civil Engineering Project Manager
Open to offersNew to PlatformAbout
Jesse F. is a versatile bilingual professional based in Santo Domingo, Dominican Republic, bringing over 20 years of combined experience in real estate operations, civil engineering, and customer support. Highly skilled at managing CRM systems and client relationships, Jesse excels in streamlining workflows and enhancing operational efficiency. Experience includes roles as a Lead Generation Specialist at 2Elements WNC in the landscaping industry, and a Civil Engineer at Añazco Real Estate, where he managed projects from planning to completion, coordinating with clients and contractors while ensuring compliance. Jesse has also delivered remote technical support and maintained stellar customer satisfaction ratings. His background in real estate saw him oversee property operations and implement CRM solutions to enhance client interactions. A fluent communicator in both English and Spanish, Jesse effectively bridges cultures and industries, mastering project coordination and stakeholder communication across diverse markets.
Experience
Lead Generation Specialist
2Elements WNC (Landscaping) · 2025 — 2025Conducted prospecting and outreach to develop a qualified lead pipeline for the landscaping business. Oversaw the lead pipeline from initial contact to scheduling consultations and site visits. Managed appointment confirmations to minimize no-shows and maintain an organized sales calendar.Bilingual Phone Support & Dispatcher
CM Roofing Pros · 2025 — 2025Handled inbound client intake calls while ensuring accurate information capture. Entered and updated client data in the CRM system. Prepared job quotes based on individual client needs and processed invoices for completed payments.Civil Engineer
Añazco Real Estate · 2018 — 2019Oversaw complex construction projects from planning to completion, maintaining thorough documentation. Coordinated with contractors, clients, and regulatory authorities to ensure compliance and project execution. Developed tracking systems and databases for monitoring project progress, and created reports and presentations using Google Workspace tools.Technical Support & Customer Service Representative
Company not specified · 2016 — 2018Provided remote technical support and customer service to a diverse international clientele. Kept detailed records of customer interactions in CRM systems and addressed high-volume inquiries regarding billing and technical issues. Collaborated with team members using Google Workspace tools.Real Estate Operations Manager
Company not specified · 2006 — 2015Managed property operations and client relationships for a prominent real estate firm. Oversaw contract management and documentation across various high-value projects, and implemented CRM systems for tracking client interactions and property details. Optimized administrative processes to enhance operational efficiency.
Skills & Expertise
Education
- Bachelor's Degree in Civil EngineeringInstitution not specified · — — 2016
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