Jessel M.
AU Junior Accountant / Bookkeeper
Open to offersNew to PlatformAbout
Jessel M. is a Junior Accountant/Bookkeeper with over two years of experience supporting Australian businesses at TOA Global and TATA Consultancy Services. She specializes in Australian bookkeeping, tax compliance (BAS/IAS, GST, ITRs), and payroll processing, working extensively with finance and education industry clients. Jessel manages full-cycle accounts payable and receivable, delivers accurate financial and management reports, and ensures compliance with local tax regulations. Proficient in Xero, she handles account coding, payroll for multiple employment types, monthly reconciliations, and client onboarding. Her background includes coaching customer service teams, high-volume billing, dispute resolution, and administrative support, reinforced by a Bachelor of Science in Accountancy and certifications in Xero Advisor and Payroll.
Experience
Junior Accountant/Bookkeeper - AU Client - RTO Accounts
TOA Global · 2024 — 2026Managed payroll processing for employees, ensuring timely payments in line with Australian tax laws. Processed invoices, deposits, bills, and maintained money logs. Conducted full-cycle accounts payable and receivable with accurate transaction postings. Performed monthly bank reconciliations to address discrepancies swiftly. Prepared and lodged BAS/IAS to meet ATO compliance requirements. Assisted in creating Individual Tax Returns (ITRs) for different clients while handling accounts payable and receivable workflows. Generated monthly and quarterly management reports, detailing balance sheet items like GST, wages payable, superannuation, and ATO accounts. Handled Xero account coding for client portfolios, including payroll tasks for new hires and bonuses. IdentifiedAccounting Officer / AP/AR/CSR - AU Client
TATA Consultancy Services · 2023 — 2024Oversaw billing activities to ensure accuracy and punctuality. Prepared account statements alongside monthly and quarterly billing. Managed client accounts payable and assisted in reconciliations. Handled high-pressure situations adeptly, maintaining professionalism while resolving disputes. Addressed customer complaints empathetically to enhance loyalty and encourage repeat business. Accurately responded to customer inquiries about products, services, and company information. Led a team of customer service representatives, offering coaching and support to boost performance metrics. Improved overall customer satisfaction by promptly addressing concerns and delivering accurate account information.T-Mobile Telesales Representative
iQor Philippines · 2021 — 2023Responded to inbound calls from potential customers, discussing offerings persuasively. Successfully increased sales by identifying customer needs and providing tailored solutions. Utilized friendly, persuasive strategies to overcome objections. Enhanced brand reputation through exceptional service in every client interaction.Quality Assurance Analyst (Student Assistant)
null · 2019 — 2022Delivered excellent customer service to students and staff, promptly addressing inquiries. Welcomed visitors, answered their questions, and guided them to appropriate office locations. Assisted administrative staff with data entry and maintained accuracy in record-keeping systems. Completed clerical tasks such as photocopying and scanning documents while ensuring confidentiality. Improved office efficiency by organizing and maintaining files, records, and resources. Participated in meetings with cross-functional teams to discuss progress and address challenges while aligning project goals. Maintained thorough knowledge of industry regulations and standards to ensure compliance throughout the QA process.
Skills & Expertise
Education
- Bachelor of Science in AccountancySystems Plus College Foundation · 2018 — 2022
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