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Jessel B. from Philippines

Jessel B.

Philippines No experience yet
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Languages
EnglishTagalog
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About

Jessel S. is a diligent professional with 8 years of experience in branch operations management at Palawan Pawnshop - PEPP. As a Branch Head, Jessel was instrumental in overseeing daily operations, risk management, and delivering quality customer service. Her leadership was pivotal in expanding the client base and achieving high satisfaction levels while ensuring compliance and operational excellence through effective team leadership and development. Prior to this role, she served as a Branch Head Assistant, assisting in daily operations, handling customer transactions, and ensuring adherence to company policies. Jessel's early experience as a Data Capture Operator at Filmetrics Corporation equipped him with skills in data accuracy and management. Her academic background in Information Technology from Northwest Samar State University, complemented by a National Certificate II (NCII), underscores his technical proficiency and adaptability. Fluent in Filipino and English, Jessel is a versatile communicator adept at problem-solving and decision-making.

Experience

  • Branch Head

    Palawan Pawnshop - PEPP · 2022 — 2026
    Managed daily operations of the branch, ensuring effective risk management and delivery of quality customer service. Monitored key performance goals and led the team in achieving these targets.
  • Branch Head Assistant

    Palawan Pawnshop - PEPP · 2017 — 2022
    Supported branch operations by providing assistance with customer transactions, including remittances and payments. Ensured compliance with company policies and maintained cash handling protocols.
  • Data Capture Operator

    Filmetrics Corporation · 2016 — 2017
    Encoded and processed large volumes of data into company databases while ensuring high-quality records through verification and review. Maintained organized filing systems for efficient information retrieval.
  • Enumerator

    Philippine Statistics Authority · 2015 — 2015
    Collected data for various censuses and surveys by visiting households and businesses. Followed strict protocols for data accuracy and confidentiality while preparing reports for validation.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Northwest Samar State University (NWSSU) · 2011 — 2015

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