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Jessel V. — Senior Customer Support and Accounting Specialist from Philippines

Jessel V.

Senior Customer Support and Accounting Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jessel V. is an accomplished Customer Support and Accounting professional with over eight years of experience in administrative support, data processing, and account reconciliation. Based in Cebu City, Philippines, Jessel has demonstrated proficiency in using tools like Microsoft Office, Google Workspace, and Amazon Seller Central to deliver precise client and seller support for remote teams. During his tenure as a Recovery Specialist at Evotech Software Solutions Inc, he recovered Amazon seller revenue by investigating reimbursement opportunities and account discrepancies. In his role as a Customer Representative at Concentrix, Jessel effectively resolved customer inquiries and managed account information pertaining to telecommunications services. Earlier, at Contesa Realty and Development Corp, he processed financial transactions and maintained meticulous financial records as an Admin and Accounting Staff. Jessel holds a Bachelor of Science in Business Administration with a major in Management Accounting from the University of Cebu. His certifications, including QuickBooks Online ProAdvisor and Google Workspace Certification, further attest to his dedication and expertise in his field.

Experience

  • Recovery Specialist

    Evotech Software Solutions Inc · 2024 — 2026
    Recovered Amazon seller revenue through investigation of reimbursement opportunities and account discrepancies. Processed reimbursement claims while reviewing inventory and fulfillment issues to ensure accurate record keeping. Analyzed data to identify recoverable funds linked to account discrepancies and maintained seller account records effectively.
  • Customer Representative

    Concentrix · 2022 — 2024
    Addressed customer inquiries regarding telecommunications services, billing, and technical issues. Handled customer account information and service questions while ensuring the maintenance of accurate records. Communicated resolutions to various service concerns, applying problem-solving and time-management skills throughout the role.
  • Admin and Accounting Staff

    Contesa Realty and Devt Corp · 2018 — 2022
    Processed financial transactions and managed accounts payable and receivable activities. Conducted data entry and maintained financial records to support accurate record keeping. Organized administrative documentation and accounting records to facilitate daily business operations, while applying account reconciliation and data management skills.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration - Major in Management Accounting
    University of Cebu - Main · 2018 — Present

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