Jessica G.

Jessica G. is an experienced Customer Service Specialist with over 8 years in the banking and financial services industry, including substantial roles at JP Morgan Chase & Co, where she managed retail banking and multi-product credit card accounts. Her background also spans customer service for CITI BANK retail cards at Convergys Phils, outbound sales at HB Power Virtual Service, and online ESL teaching with 51 Talk. Jessica holds a Bachelor of Science in Hotel, Restaurant and Tourism Management from Visayas State University. Her proven expertise includes lead generation, cold calling, record-keeping, and effective problem-solving in high-pressure, customer-facing environments. She is skilled at resolving complex customer inquiries and building client relationships within the financial services sector.