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Jessica V. from Philippines

Jessica V.

Philippines 1-2 years
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About

Jessica Vanessa D. is an experienced HR Supervisor currently with Philippine Phosphate Fertilizer Corporation, overseeing talent acquisition, on-boarding, and confidential employee records in the fertilizer manufacturing industry. She utilizes document preparation and formatting and data entry to update HR databases and streamline administrative processes, supporting organizational efficiency. Her prior roles include Bank Teller at Bank of the Philippine Island, where she handled financial transactions and maintained sensitive information, and Accounting Assistant at Noble Maritime and Offshore Training Center, focusing on invoice verification and accounts payables. With a Bachelor of Arts in Mass Communication from Universidad De Manila, her background spans hospitality at Rosas Garden Hotel and EnergyWorld Philippines, enhancing record management and administrative support within the banking, hospitality, maritime training, and fertilizer industries.

Experience

  • HR SUPERVISOR

    Philippine Phosphate Fertilizer Corporation · 2020 — Present
    Assisted in crafting job postings and descriptions for various platforms. Supported the talent acquisition process through resume screenings, interview scheduling, and reference checks. Facilitated onboarding sessions and job training for new employees to enhance their skills and knowledge. Processed paperwork for new hires and streamlined HR processes to increase efficiency. Updated the HR database with employee information and managed confidentiality regarding records and payroll. Maintained comprehensive attendance records and conducted exit interviews to gather feedback on organizational improvements.

  • BANK TELLER

    Bank of the Philippine Island · 2018 — 2018
    Assisted customers with inquiries about account balances, transaction history, service charges, and interest rates. Processed customer transactions efficiently to minimize wait times. Ensured accuracy in balancing cash drawers at the end of shifts while safeguarding sensitive financial information.

  • Accounting Assistant (Accounts Payables)

    Noble Maritime and Offshore Training Center · 2018 — 2018
    Received, reviewed, and verified invoices along with supporting documentation. Matched invoices to purchase orders and delivery receipts. Processed payments through checks, bank transfers, and online payment methods while maintaining supplier records.

  • ADMINISTRATIVE ASSISTANT

    EnergyWorld Philippines · 2015 — 2015
    Managed email correspondence, routed calls, and greeted visitors. Ensured precise record-keeping via diligent data entry and database management for essential company information. Enhanced document organization through careful file maintenance and archiving outdated records. Supported HR functions by updating employee files and submitting time-off requests per company guidelines.

  • FRONTDESK OFFICER

    Rosas Garden Hotel · 2014 — 2014
    Greeted guests at the front desk and managed the check-in process with engaging conversations. Maintained a tidy and organized front office area to provide a welcoming atmosphere. Handled high volumes of phone calls, directing inquiries efficiently. Collected room deposits, fees, and payments and accurately scheduled appointments using reservation software to prevent conflicts.

  • CONCIERGE

    Two Serendra-Condominium · 2013 — 2013
    Assisted guests with special requests, demonstrating empathy in all interactions. Provided outstanding customer service to a diverse clientele, creating an exclusive environment. Addressed issues swiftly through active listening and effective communication. Maintained a concierge book that offered visitors access to important local information.

  • CUSTOMER CARE OFFICER

    Pilipinas Teleserv Inc. · 2012 — 2012
    Handled customer inquiries through email, addressing various concerns. Resolved complaints with empathy, fostering customer loyalty and repeat business. Responded to requests regarding products, services, and company information.

Skills & Expertise

Talent AcquisitionContent CreationHR Generalist

Education

  • Bachelor of Arts: Mass Communication
    Universidad De Manila · — — 2011
  • High School Diploma
    Manuel A. Roxas High School · — — 2007
  • Elementary School Diploma
    Justo Lukban Elementary School · — — 2002

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