Jessica J.
Senior HR Operations Specialist
Open to offersNew to PlatformAbout
Jessica J. is an experienced HR professional with over a decade in HR Operations and Talent Acquisition, managing diverse teams across the Asia-Pacific region. She served as a Senior Employee Relationship Consultant at Atlas Technology Solutions Inc., where she was instrumental in handling employee relations across multiple countries, including Australia, Japan, and Vietnam. Jessica managed HR processes such as employee onboarding and offboarding, while ensuring compliance with stakeholder standards. At TPICAP Philippines Inc., she conducted end-to-end recruitment for IT, finance, and sales roles, and resolved complex employee matters. Skilled in using systems like Workday and BambooHR, she has been pivotal in improving HR service delivery. Jessica holds a degree in Psychology from the University of Makati, specializing in Research and Measurement. Her comprehensive background includes collaborating with international teams and leveraging her expertise with tools such as HubSpot, Salesforce, and Google Workspace.
Experience
Senior Employee Relationship Consultant - APAC & Oceania
Atlas Technology Solutions Inc · 2021 — 2026Oversaw employee relations in several APAC countries, functioning as the primary contact for employee and client inquiries. Organized documentation to facilitate onboarding, lifecycle changes, and offboarding while providing daily HR support. Conducted data analysis and research for audits and addressed specific requests. Championed efficient HR Service Delivery aligned with stakeholder standards and sought to improve processes by collaborating with the Shared Services team. Led projects as a Subject Matter Expert and cultivated strong relationships with global teams across various functions.HR Officer
TPICAP Philippines Inc. · 2016 — 2021Executed the complete recruitment process for positions in IT/Engineering, finance, and sales. Managed employee-related issues through counseling and due process, while handling grievances and disciplinary cases. Facilitated salary negotiations, job offers, and conducted new employee orientations. Partnered with department managers to monitor probationary assessments and announcements across multiple HR communications. Maintained attendance records for 100 employees and processed government claims, alongside organizing employee engagement activities.Recruitment Associate L3
Q2 HR Solutions · 2013 — 2015Administered the complete recruitment cycle, which included account management, job offers, employee onboarding, and overall administrative tasks. Worked closely with Business Development to align recruitment needs with client requirements, sourcing candidates through various channels. Conducted initial interviews, negotiated compensation packages, and prepared necessary documentation for hires. Managed client communications and maintained Service Level Agreements as well as candidate tracking, while contributing to monthly client business review reports.
Skills & Expertise
Education
- Bachelor's, Psychology – Major in Research and MeasurementUniversity of Makati · 2009 — 2013