jessica Z.
Mid-Level Sales and Customer Support Manager
Open to offersNew to PlatformAbout
Jessica Z. is a seasoned Customer Support and Sales Manager with over three years of experience in international companies. Based in Yerevan, Armenia, she has a robust capacity for multilingual communication, being fluent in Armenian, Farsi, and English, with a working knowledge of Russian, Portuguese, and Spanish. At Axioma, she excelled in enhancing client satisfaction by delivering tailored multilingual support and identifying profitable upselling opportunities. Previously, as an Internal Manager at Behta Exir Aria, Jessica adeptly managed operations and ensured seamless client interactions to bolster sales activities. Her architectural background, evidenced by her role as an Architect Designer at Desan Group, complements her proficiency in industry-standard software such as 3ds Max, AutoCAD, and more. Holding bachelor's degrees in Architecture and Management from Pars University and Technical & Vocational University, she integrates design and management acumen to her strategic initiatives.
Experience
Sales and Customer Support Manager
Axioma · 2021 — 2024Provided multilingual support to international clients while ensuring high satisfaction and retention rates. Handled customer inquiries, resolved complaints, and delivered personalized solutions. Identified upselling and cross-selling opportunities to contribute to revenue growth.Game Presenter
Soft Construct · 2020 — 2021Delivered engaging, real-time game presentations for online audiences. Managed client interactions in English and Farsi, ensuring clear communication and audience engagement.Internal Manager
Behta Exir Aria · 2019 — 2020Oversaw daily operations while coordinating between departments and optimizing workflows. Maintained communication with clients and business partners to support sales initiatives.Internal Manager, Tehran Office
Primagra International Company · 2018 — 2020Managed operations at the Tehran office and facilitated collaboration with the Romania headquarters.Executive Assistant
Primagra International Company · 2017 — 2018Supported senior management in coordinating international operations. Acted as a liaison between headquarters and overseas partners while improving internal communication and client relationship processes.Architect Designer
Desan Group · 2016 — 2017Created architectural designs and project plans utilizing professional design software.
Skills & Expertise
Education
- Bachelor of Architecture EngineeringPars University
- Bachelor of Traditional ArchitectureTechnical & Vocational University
- Bachelor of ManagementPars University
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