Jessica A.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Jessica B. is a detail-oriented professional with an experience in bookkeeping and administrative roles, offering significant expertise in accounting support, auditing, and customer service. Throughout her career, she has developed robust skills in records management, billing inquiries, and financial documentation. Her professional journey includes serving as a Customer Service Representative at 24/7.ai Customer Philippines, Inc., where she efficiently managed customer inquiries related to orders and payments while coordinating resolutions to enhance customer satisfaction. She also held a role as an Audit Clerk at Desserts Plus, Inc., where she conducted audits to ensure compliance and verified assets and liabilities through meticulous documentation review. Jessica's earlier experiences include roles at Teleperformance Philippines and Petal Promotions, where she further honed her problem-solving and data management abilities. She holds a Bachelor of Science in Business Management from Southern Luzon State University, accentuating her foundation in entrepreneurial and cooperative management.
Why hire me
I am a dependable and adaptable professional with experience in customer service and administrative support. I am organized, detail-oriented, and eager to learn new skills. I take pride in completing tasks accurately, communicating effectively, and contributing to the success of the team.
Experience
Customer Service Representative
24/7.ai Customer Philippines, Inc. · 2022 — 2024Managed customer inquiries regarding orders, payments, card charges, collections, fraud issues, and rewards programs. Addressed billing concerns and implemented solutions to enhance customer satisfaction. Provided assistance for technical issues, returns, and exchanges while maintaining accurate records and facilitating timely resolution of issues.Audit Clerk
Desserts Plus, Inc. · 2017 — 2019Executed audits on records, reports, and operating procedures to verify compliance with internal controls. Reviewed and reconciled assets and liabilities through documentation. Prepared audit working papers and recorded findings, analyzing data to detect discrepancies and compliance issues while consolidating financial data for reporting and billing.Customer Service Representative
Teleperformance Philippines (BDO Account) · 2016 — 2017Assisted customers with inquiries related to banking products and services. Handled the processing of card applications and various account requests, resolving customer concerns in line with company policies.Coordinator / Sampling Personnel
Petal Promotions and Merchandising Agency · 2008 — 2013Oversaw inventory, monitored trade activities, and managed promotional campaigns. Generated monthly reports and summaries of sales monitoring while performing bookkeeping and administrative tasks as needed, coordinating events and promotional activities with business partners.Office Staff
Tradewell Merchandising · 2004 — 2007Created invoices and tracked sales and inventory records while maintaining documentation for collections. Conducted inventory reconciliation and warehouse monitoring, and prepared monthly sales summaries and reports.Telemarketer
Lucent Orient Food Corporation · 2002 — 2002Promoted the company’s products through telephone sales and addressed incoming customer calls. Supported activities related to cashiering, auditing, and administrative functions.Encoder (OJT)
Security Pacific Assurance Corporation · 2001 — 2001Encoded transaction records while assisting with payroll and administrative support tasks.
Skills & Expertise
Education
- Bachelor of Science in Business Management Major in Entrepreneurial and Cooperative ManagementSouthern Luzon State University · — — 2002
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