Jessielyn C.

I bring over 15 years of experience in banking, operations, reporting, data analysis, and administrative support. I’m highly organized, detail-oriented, and comfortable working with large amounts of information while meeting deadlines and maintaining accuracy. I have strong experience with Excel, reporting, data analysis, process improvement, documentation, and stakeholder coordination. I’m also a quick learner who can adapt to new systems, tools, and workflows. More importantly, I’m dependable, accountable, and able to work independently. I take ownership of my work, communicate clearly, and always aim to deliver accurate and reliable results. I’m looking for a long-term remote opportunity where I can contribute my experience while continuing to learn and grow with the team.

• Business Analytics Sr. Analyst

  Citibank N.A. Regional Operating Headquarters · 2020 — 2024
  Managed regional performance reporting and KPI scorecards across multiple Asia-Pacific markets, providing leadership with accurate insights into business performance, productivity, incentives, budgets, and operational results. Designed and maintained executive dashboards and recurring management reports. Performed trend, variance, benchmarking, and outlier analysis to identify opportunities and support decision-making. Managed budget tracking, accruals, forecasting support, and variance reporting. Supported incentive governance, audit requirements, process standardization, and regional transformation initiatives to improve reporting consistency and operational efficiency.

• Service Sr. Supervisor | MIS & Analytics

  Citigroup Business Process Solutions (CBPS) · 2017 — 2020
  Managed MIS and performance reporting activities, including the automation of incentive compensation reports using Excel VBA, reducing manual effort and improving accuracy and turnaround time. Developed recurring daily, weekly, monthly, and intra-day dashboards used by country and regional leadership for performance monitoring and planning. Collaborated with Finance, HR, KPI owners, and regional stakeholders to establish standardized metrics and reporting frameworks. Supported migration of local and regional reports to a centralized global data warehouse, improving consistency, scalability, and data governance.

• Data Integrity Specialist

  Citigroup Business Process Solutions (CBPS) · 2014 — 2017
  Worked with cross-functional and regional teams to resolve reporting issues, clarify business requirements, and improve data quality. Identified gaps in mandatory KYC information, investigated data discrepancies, and supported compliance with enterprise reporting standards. Assisted in migrating local, regional, and global reports to an enterprise data warehouse, including User Acceptance Testing (UAT) and regression testing. Collaborated with offshore and onshore teams, including Sydney counterparts, to support centralized reporting operations and ensure accurate, reliable reporting.

• Business Intelligence MIS & Data Analyst

  Citigroup Business Process Solutions (CBPS) · 2011 — 2014
  Developed, optimized, and automated recurring business reports using SAS Base and SAS Enterprise Guide, improving reporting efficiency, accuracy, and turnaround time. Produced MIS and performance reports supporting regional Fraud Risk, Collections, Debt Management, and Credit Initiation teams across the Philippines and Australia. Performed data analysis, quantitative reviews, trend analysis, and business performance reporting to provide management with accurate information for operational monitoring and decision-making.

• Systems Analyst

  Citigroup Business Process Solutions (CBPS) · 2009 — 2011
  Supported system development and enhancement projects for collections and credit operations. Coordinated User Acceptance Testing (UAT), functionality validation, issue investigation, and implementation activities. Worked closely with vendors, developers, and business stakeholders to gather requirements, identify process gaps, and align technical solutions with operational needs. Defined and documented business rules and functional requirements for collections platforms including XCalibur Dialer, IVR, IPP, and CACS. Acted as a liaison between business users and technical teams to support system enhancements, issue resolution, and process improvements.

• Credit Initiation Specialist

  Citigroup Business Process Solutions (CBPS) · 2007 — 2009
  Processed and re-evaluated credit card applications by verifying customer information and reviewing applications against credit and fraud risk guidelines. Handled inbound and dialer-based verification activities, investigated discrepancies, and coordinated with credit officers to ensure complete and accurate information for credit decisioning. Maintained accuracy, compliance, and quality while handling customer information and time-sensitive applications.

• Customer Solutions Officer

  InfoNXX Philippines · 2005 — 2007
  Provided directory assistance services to customers in the U.S. market, delivering accurate information on businesses, restaurants, entertainment venues, movie schedules, and driving directions. Assisted customers efficiently while maintaining a strong focus on accuracy, communication, service quality, and customer satisfaction. Handled multiple information requests in a fast-paced environment while ensuring reliable and helpful responses.

• Diploma in Computer and Electronics Technology

  STI College · 2002 — 2004
• Bachelor of Science in Computer Engineering - Undergraduate Studies

  Polytechnic University of the Philippines · 1999 — 2002