Jessifer A.
Mid-Level Solar Technical Support Engineer
Open to offersNew to PlatformAbout
Jessifer A. is a seasoned professional with over a decade of experience in customer service, sales, and technical support roles across industries such as telecommunications, finance, and notably, the solar energy sector. As a Technical Support Engineer at Novasource Power Services/SolarEdge from 2022 to 2025, Jessifer managed warranty claims and service requests for residential solar systems, utilized monitoring platforms like Apollo and SolarEdge Monitoring Platform, and coordinated logistics for warranty replacements. Previous roles included customer service and dispute management at Synchrony Global Services, sales and support at IQOR Philippines for T-Mobile for Business, and service excellence at VXI/AT&T and Concentrix/Virgin Mobile. Jessifer has been recognized as a top performer multiple times and demonstrates expertise in CRM management, technical troubleshooting, billing and dispute resolution, and multi-channel communication within high-volume, fast-paced environments.
Experience
Technical Support Engineer/ Customer Support Associate
null · 2022 — 2025Oversaw post-installation service requests and warranty claims for residential solar systems, ensuring that resolutions for homeowners and installers were timely. Processed warranted replacements for solar components and collaborated with logistics teams to track shipments and address delivery challenges. Delivered technical troubleshooting for solar equipment, including inverters and power optimizers, and assisted in diagnosing issues via solar monitoring platforms like Apollo and SolarEdge Monitoring Platform. Created and managed service tickets while maintaining accurate documentation, providing regular updates to customers and installers. Addressed customer escalations, coordinating efficiently across teams to resolve service cases while preserving customer satisfaction.Case Manager/Customer Service Rep (Level 3)
Synchrony Global Services Inc. · 2021 — 2022Managed various types of Synchrony Bank credit card billing disputes, processing an average of 30 cases daily. Conducted thorough investigations, validating documentation and evidence to ensure balanced resolutions for merchants and customers.Account Specialist
IQOR Philippines / T-Mobile for Business (USA) · 2019 — 2021Provided support for troubleshooting, customer service, billing, and sales assistance in an environment that involved answering about 40 calls daily with a consistent Network Promoter Score of 90%+. Recognized for outstanding performance and customer satisfaction.Premium Service Specialist / Technical Support / Sales Associate II
Concentrix / Convergys / Virgin Mobile - Australia · 2018 — 2019Ensured a high level of customer service across interactions, handling an average of 50 calls per day. Responsibilities included troubleshooting, billing, sales inquiries, and customer retention. Recognized multiple times as a Top Performer for service excellence.Customer Service Champion
C3 / CustomerContactChannels / T-Mobile - Consumer(USA) · 2016 — 2018Delivered superior customer service, managing an average of 30 calls daily while maintaining a Network Promoter Score of 95%+. Responsibilities encompassed troubleshooting, billing, sales, and customer retention tasks. Promoted to Mentor for guiding team members due to outstanding performance.Customer Service Associate
VXI / AT&T - DirecTV · 2014 — 2016Delivered exceptional customer service across all interactions, answering an average of 40 calls per day while achieving a Network Promoter Score of 90%+. Responsibilities included troubleshooting, billing inquiries, customer service, and retention tasks.Sales Associate 1
Novasource Power Services/ SolarEdge · 2013 — 2014Ensured a superior client experience through excellent customer service on every call. Effectively resolved billing disputes and conducted upselling to promote relevant products and services when necessary.
Skills & Expertise
Education
- Bachelor of Technology - Major in Instrumentation and Process ControlTechnological University of the Philippines · 1995 — 1998
- High School DiplomaPedro E. Diaz High School · — — 1995
- Elementary DiplomaBuli Elementary School · — — 1991
Interested in this professional?
Sign in as an employer to save this profile or invite Jessifer A. to a job.
Sign in as an employer