Jessriel A.
Dispatch & Logistics Coordinator | Freight & Scheduler Specialist
Open to offersNew to PlatformPortfolios
About
Results-driven Executive Assistant and Administrative Support professional with 7+ years of experience across executive support, operations coordination, customer service, quality analysis, and technical support. Proven track record of managing high-volume workflows, optimizing processes, and supporting cross-functional teams in fast-paced environments.
Skilled in calendar management, CRM administration, inbox management, scheduling coordination, SOP creation, data tracking, workflow optimization, and client communication across email, chat, and voice channels. Experienced using platforms such as HubSpot, Salesforce, Zendesk, GoHighLevel, Asana, Jira, Airtable, and Google Workspace.
Recognized for proactive problem-solving, operational ownership, attention to detail, and the ability to streamline systems that improve efficiency, reduce response times, and maintain high service standards. Successfully managed 150+ daily communications, coordinated executive schedules with zero conflicts, improved onboarding efficiency by 40%, and contributed to measurable improvements in team performance and customer satisfaction.
Experience
Service Dispatcher | Admin Assistant
Henry Schein One · 2025 — 2026Managed executive calendars and coordinated 50+ weekly meetings across multiple teams while maintaining zero scheduling conflicts for six consecutive months. • Triaged and managed 150+ daily emails across executive inboxes, reducing average response times from 4 hours to under 1 hour through proactive prioritization and workflow management. • Coordinated domestic and international travel arrangements, successfully managing 10+ business trips with zero booking errors. • Handled 60+ daily service requests using GoHighLevel and internal systems, improving response efficiency and operational turnaround times. • Created and maintained SOPs, onboarding materials, and workflow documentation, reducing onboarding time for new hires by 40%. •Quality Analyst
Sutherland Global services · 2021 — 2024Evaluated 80+ daily customer interactions across chat, email, and voice channels to ensure KPI compliance, quality standards, and customer experience consistency. • Conducted coaching sessions, performance reviews, and root cause analysis that contributed to a 15% improvement in agent performance scores. • Identified recurring operational and customer experience issues, collaborating with leadership teams to improve workflows and increase customer satisfaction. • Maintained detailed audit documentation, performance tracking reports, and quality monitoring records with high accuracy and attention to detail. • Assisted in process improvement initiatives, escalation handling, and compliance monitoring while supporting fast-paced customer service operations.Technical Support Representative
Sitel · 2017 — 2021Resolved 50+ daily technical support cases involving hardware, software, connectivity, account access, and troubleshooting concerns while consistently meeting SLA targets. • Delivered customer support across voice and technical channels, guiding users through step-by-step troubleshooting with professionalism and clear communication. • Documented customer interactions, technical resolutions, and case updates within ticketing systems while maintaining 99% documentation accuracy. • Assisted customers with system navigation, product configuration, account management, and issue resolution in a high-volume support environment. • Maintained strong customer satisfaction scores by combining technical problem-solving with empathy, patience, and efficient case management.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in BiologyAgusan del Sur State College · 2010 — 2012