Jessriel A.
Dispatch & Logistics Coordinator | Freight & Scheduler Specialist
Open to offersNew to PlatformPortfolios
About
Jessriel A. is an experienced Dispatcher, Quality Analyst, and Service Coordinator with a proven record supporting US-based teams in the healthcare technology and global services sectors. At Henry Schein One and Sutherland Global Services, Jessriel managed appointment scheduling, daily dispatch operations, and the coordination of service requests, utilizing tools like CRM platforms (GHL, Asana, Salesforce, Zendesk), Google Workspace, and ticketing systems. Jessriel’s role involved auditing interactions, tracking KPIs, and delivering feedback to enhance quality and operational outcomes. With technical support experience at Sitel Group, Jessriel provided troubleshooting, guided system setup, managed customer escalations, and ensured service objectives were completed efficiently within fast-paced environments.
Experience
Dispatcher | Quality Analyst
Henry Schein One · 2025 — 2026Scheduled appointments and coordinated daily dispatch operations while resolving scheduling conflicts to ensure service completion. Audited interactions and delivered feedback aimed at quality improvement, managed schedules, and tracked service progress, maintaining communication with both clients and internal teams.Local Service Coordinator
Sutherland Global Services · 2024 — 2025Handled scheduling and calendar management alongside dispatch coordination and routing. Engaged in client and team communication, utilizing CRM and ticketing systems while executing quality assurance and reporting tasks.Technical Support Representative
Sitel Group · 2017 — 2022Provided technical support and troubleshooting assistance to customers, guiding users through system setup and issue resolution. Managed escalations to ensure customer satisfaction.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in BiologyAgusan del Sur State College · 2010 — 2012