Jestoni P.
Mid-Level Technical Vocational Instructor
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Jestoni P. is an Instructor II at Jacobo Z. Gonzales Memorial School of Arts and Trades, where he manages and facilitates learning sessions, oversees equipment and facility maintenance, and monitors trainee performance based on institutional regulations. Previously, he served as a Trainer at the same institution and contributed to the effectiveness of Business Process Outsourcing operations as a Global Service Executive at HSBC Electronic Data Processing Phils. Inc., emphasizing operational efficiency and regulatory compliance in the banking sector. He also has experience as a Senior Customer Associate at Concentrix, managing client accounts and supporting process improvement. With documented expertise in Business Process Outsourcing, quality management systems, and data management from his tenure at Panasonic Devices Philippines Corporation, Jestoni P. holds certifications including the National TVET Trainers Certificate (NTTC), Career Service Professional, and is a Licensed Professional Teacher with recognition for excellence across multiple companies.
Experience
Instructor II
Jacobo Z. Gonzales Memorial School of Arts and Trades · 2022 — PresentPlans and conducts learning sessions, manages attendance, and oversees the use of equipment and materials. Enforces discipline per the established Rules and Regulations for trainees, monitors trainees' performance, compiles and submits required reports, and ensures proper maintenance of facilities and equipment. Also acts in a QMS Focal capacity.Trainer (Job Order)
Jacobo Z. Gonzales Memorial School of Arts and Trades · 2022 — 2022Organized and facilitated training sessions, tracked attendance, and handled equipment and materials. Imposed rules for students, observed performance, submitted necessary reports, and maintained training facilities and equipment.Global Service Executive
HSBC Electronic Data Processing Phils. Inc. · 2017 — 2022Demonstrated operational efficiency and compliance with internal and external regulations. Provided service to Custody customers, supported process improvements, contributed to team effectiveness, and safeguarded the department from potential losses.Senior Customer Associate
Concentrix Corporation · 2013 — 2017Addressed transfer request issues for Individual Savings Accounts (ISA) via telephone and email, entered and verified client information using computer systems, and applied standard procedures for resolving customer issues. Coordinated with teams and technical experts, and trained newly hired employees for Workbasket 4 of the Individual Savings Account (ISA) team.Data Management Staff
Panasonic Devices Philippines Corporation · 2007 — 2013Served as document controller for Material and Process ITAKONA, collected data from subcontractors and suppliers for cost improvement activities, and prepared minutes for PPRDPH Monthly Efficiency meetings. Maintained and updated information boards, arranged tools and materials for Cell Production training, and supported Quality Management System (QMS) related duties.
Skills & Expertise
Education
- Bachelor of Science in Business Administration major in General Business ManagementJacobo Z. Gonzales Memorial School of Arts and Trades · — — 2024
- Master in Sustainable Leadership and Governance (earning units)De La Salle University - Dasmariñas · — — 2024
- Bachelor of Arts in TheologyAll Nations College · — — 2021
- Diploma in Information TechnologyJacobo Z. Gonzales Memorial School of Arts and Trades · — — 2006
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