Jesus A.
Mid-Level Order Management Specialist
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Jesus A. is a seasoned Customer Service and Order Management professional based in Sonora, Mexico, with extensive experience in the manufacturing industry. He excels in managing end-to-end order processes, customer communication, and cross-functional coordination. Known for handling complex customer requests, he ensures on-time delivery while maintaining high customer satisfaction. With proficiency in ERP systems (SAP), customer portals, and CRM tools, Jesus is skilled in problem-solving, process improvement, and achieving KPIs. His role as an Account Project Manager at PM Packaging involved project management, client coordination, and production process optimization. During his tenure as a Customer Service/Order Management Specialist at Consolidated Precision Products, he managed full order lifecycles and acted as a liaison between various stakeholders to resolve issues. Jesus also brings expertise from previous roles in supply chain coordination and materials management. He holds a Bachelor's Degree in Business Administration from the Instituto Tecnológico de Sonora.
Experience
Account Project Manager
PM Packaging · 2021 — 2026Oversaw project management from inception to final delivery, coordinating activities with clients and suppliers. Supervised budgets and production timelines while conducting quality reviews and resolving issues. Managed client inventories including raw materials and finished goods, coordinated print tests, optimized production processes, followed up on delivery logistics, and maintained constant communication with creative and design teams.Customer Service / Order Management Specialist
Consolidated Precision Products · 2016 — 2021Handled the complete order lifecycle from entry to delivery with a focus on accuracy and punctual fulfillment. Utilized ERP systems (SAP) to process orders, track shipments, and monitor delivery schedules. Served as a liaison among customers, sales, supply chain, and production teams to address order and invoicing concerns. Addressed customer inquiries regarding delivery status, billing, and claims, ensuring prompt resolutions. Investigated complaints related to shipping discrepancies, pricing, and returns (RMA). Collaborated closely with planning and logistics teams to avert delays, monitored open orders, and maintained proactive measures to meet KPIs, ensuring ongoing communication with stakeholders to maintain customer satisfaction.Materials Area Leader
IKOR Industries, Inc. México · 2012 — 2016Coordinated the importation of materials to guarantee timely deliveries to production and maintained ongoing communication with suppliers and operational units. Enhanced processes for improved response times and service levels while overseeing the export coordination of finished products. Supported customer service operations and handled administrative tasks while ensuring accurate records and documentation in internal systems.Planner-Buyer
The Phoenix Company of Chicago Inc. · 2005 — 2012Negotiated with both national and international suppliers to ensure inventory control and maintain supply assurance. Coordinated daily meetings to review the status of production orders and engaged in material planning and purchasing to satisfy customer requirements.
Skills & Expertise
Education
- Bachelor's Degree in Business AdministrationInstituto Tecnológico de Sonora (ITSON)
- English as a Second LanguageCochise College