Jesus D.

Jesus D., an experienced IT Service Desk professional, has accumulated 16 years in the industry. Currently serving at Optum - UHG in the Philippines, he provides pivotal technical support in the Call Center/IT-Enabled Services/BPO industry. His focus is on software and hardware support and managing password maintenance for UHG employees. Previously, Jesus held the role of IT Global Service Desk Supervisor at Continuum Global Solutions, where he excelled in incident management, stakeholder communication, and working under pressure to meet SLAs using support channels such as phone, email, and chat. His expertise spans Active Directory management, VPN solutions, and incident management across various hardware and software platforms. His academic background includes a Bachelor's Degree in Computer Science/Information Technology from Mapua Institute of Technology. Fluent in English and Filipino, Jesus is open to opportunities across the Philippines.