JESUSA R.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Jesusa R. is a dedicated professional with a strong background in customer service, currently serving as a Customer Service Representative at Central Republic Electronics Service Center since December 2020. With an academic foundation in Civil Engineering from the University of the Cordilleras, Jesusa applies her technical acumen to efficiently handle various responsibilities, including scheduling technicians for field service appointments, addressing customer inquiries, and managing email requests through CRM systems. She is proficient in Google Workspace and Microsoft Applications, and has working knowledge of Canva and AutoCAD, which supports her in delivering exceptional service and maintaining smooth operations within her team. Jesusa excels in organizing and coordinating daily activities, ensuring a seamless workflow while maintaining clear communication and precise record-keeping. Her commitment to excellence makes her a valuable asset in the electronics service industry.
Experience
Customer Service Representative
Central Republic Electronics Service Center · 2020 — PresentCoordinated technician schedules for field service while addressing customer inquiries and concerns with professionalism. Managed communication via requests and follow-ups in emails and CRM systems. Ensured operational efficiency by maintaining accurate records and collaborating with team members. Performed replacements or installations of small parts for electronic appliances.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringUniversity of the Cordilleras · 2015 — 2020
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