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Jewelson G. — Senior Customer Support Specialist from Philippines

Jewelson G.

Senior Customer Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jewelson G., a seasoned Freelancer, has cultivated over nine years in the BPO industry and two years working remotely. Based in Bacolod City, Philippines, he excels in building connections and thriving in high-pressure environments. Holding a Bachelor of Science in Accounting Technology from Carlos Hilado Memorial State University, Jewelson applies his expertise in Finance, managing tasks such as accounts receivable, billing, tax accounting, and bank reconciliation. His proficiency with tools like QuickBooks and Xero supports his financial acumen. During his tenure as an Administrative Manager and Team Leader at Ubiquity, he optimized workflows, increased workload handling capacity by 30%, and conducted detailed banking transaction investigations. Additionally, Jewelson's experience in Sales and technical support, with roles in companies like ARB Call Facilities and Transcom, highlights his versatility and dedication to client satisfaction through innovative process improvement and team training.

Experience

  • Sales - inbound

    Avas Flowers · 2025 — 2026
    Processed and pitched flower-related orders for various occasions such as weddings, birthdays, and funerals.
  • Sales - Appointment setter

    Market Your World · 2025 — 2025
    Established workflow for call management and administrative tasks, significantly streamlining processes and integrating AI tools.
  • Administrative Manager / Team Leader / Investigation Analyst

    Ubiquity · 2021 — 2025
    Optimized workflows within the department, improving task prioritization and investigating customer disputes through comprehensive reviews of banking transactions.
  • Sales - Long term loan

    ARB Call Facilities · 2021 — 2021
    Created a streamlined process for client consultations, enhancing efficiency and customer satisfaction.
  • Sales/TechSupport

    Transcom · 2018 — 2021
    Trained new team members in technical support processes, contributing to improved overall team performance and customer experience.
  • Customer Care Representative

    Convergys · 2018 — 2018
    Addressed customer issues, focusing on understanding their perspectives.
  • Chat Support Representative

    Panasiatic · 2016 — 2018
    Managed chat inquiries and resolved customer issues in an online environment.

Skills & Expertise

Education

  • Bachelor of Science in Accounting Technology
    Carlos Hilado Memorial State University · 2012 — 2016
  • High School
    Mansilingan Agro-Industrial High School · 2008 — 2012
  • Grade School
    St. Mary of the Wood Academy · 2002 — 2008

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