Senior Customer Support Specialist
Open to offersNew to PlatformJewelson G., a seasoned Freelancer, has cultivated over nine years in the BPO industry and two years working remotely. Based in Bacolod City, Philippines, he excels in building connections and thriving in high-pressure environments. Holding a Bachelor of Science in Accounting Technology from Carlos Hilado Memorial State University, Jewelson applies his expertise in Finance, managing tasks such as accounts receivable, billing, tax accounting, and bank reconciliation. His proficiency with tools like QuickBooks and Xero supports his financial acumen. During his tenure as an Administrative Manager and Team Leader at Ubiquity, he optimized workflows, increased workload handling capacity by 30%, and conducted detailed banking transaction investigations. Additionally, Jewelson's experience in Sales and technical support, with roles in companies like ARB Call Facilities and Transcom, highlights his versatility and dedication to client satisfaction through innovative process improvement and team training.
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