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Jewin T. — Senior IT Support Associate from Philippines

Jewin T.

Senior IT Support Associate

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jewin E. T. is an experienced IT Support Associate and customer service professional based in Cebu City, Philippines, with over six years of expertise in the BPO and service sectors. Their career focuses on providing technical and customer support, notably resolving account, billing, and network-related issues while guiding users through first-line troubleshooting and accurately documenting cases. Proficient in Microsoft 365 and Zendesk, Jewin excels in organizing information and delivering clear communication across various channels such as phone, chat, and email. Previously entrusted with roles at Accenture and Foundever, they managed high-volume inquiries and maintained exceptional performance standards as a Subject Matter Expert. Adept in ICT from i-Link College, Jewin is geared towards furthering their IT support career, supported by strong technical setups and remote work readiness for full-time, long-term assignments. Their technical agility also extends to Google Workspace and other collaborative platforms.

Experience

  • Customer Service Associate

    Accenture · 2024 — 2026
    Assisted customers via phone with billing, account, and network/service inquiries, executing first-line checks and guiding users toward resolutions. Ensured accurate documentation of interactions, prioritizing urgent issues and escalating complex cases as necessary. Communicated technical and procedural details in an accessible manner while demonstrating ownership of first-contact resolutions.

  • Customer Service Associate | Subject Matter Expert

    Foundever (SYKES-SITEL) · 2019 — 2024
    Handled over 50 requests daily through phone, chat, and email, addressing various issues related to accounts, bookings, and orders, including escalations. Provided expert support for complex cases and trained new team members, focusing on troubleshooting procedures, documentation accuracy, and maintaining high service standards.

  • Delivery Lead | Telemarketer

    Chowking / Fresh N' Famous Foods Inc. · 2017 — 2019
    Managed order processing for online and phone requests, verifying customer details and ensuring the accuracy of updates during fulfillment. Tackled urgent service challenges by pinpointing root causes, coordinating with related departments, and keeping clients informed throughout the resolution process.