jezreel B.
Mid-Level WordPress Client Success Manager
Open to offersNew to PlatformAbout
Jezreel B. is a results-driven professional specializing in Quality Assurance and Client Success Management within the WordPress support industry. With over eight years of experience at WP Tangerine, Jezreel has managed complex client projects, overseen website quality and functionality, and led cross-functional teams to timely project delivery. Known for implementing rigorous QA checklists and validating developer updates, Jezreel has consistently improved workflow efficiency and maintained high standards in website performance. In roles ranging from Client Manager to Quality Assurance Specialist and Client Success Manager, Jezreel has successfully handled escalated issues, increased client retention, and leveraged CRM & ticketing systems to refine project management. Through consultative communication and effective subscription management, Jezreel directly contributed to reducing cancellations and identifying upsell and cross-sell opportunities, reinforcing client relationships in the digital services sector.
Experience
CLIENT SUCCESS MANAGER
WP Tangerine (WordPress Support) · 2022 — 2024Led a support team to meet monthly KPI targets while ensuring the delivery of high-quality customer service. Addressed escalated support issues and served as a primary contact for internal teams and clients. Enhanced client satisfaction through regular communication, feedback collection, and the implementation of continuous service improvements.Client Manager
WP Tangerine (WordPress Support) · 2018 — 2022Managed complex client projects to ensure high customer satisfaction and retention. Coordinated efforts between internal teams and clients for timely and high-quality service delivery. Strengthened recurring revenue by updating subscriptions and identifying upsell and cross-sell opportunities based on client needs.QUALITY ASSURANCE SPECIALIST
WP Tangerine (WordPress Support) · 2018 — 2022Enhanced website reliability and user experience by validating developer updates against client requirements. Identified defects early to contribute to faster project completion and increased client satisfaction with actionable improvement recommendations. Developed personal QA checklists to improve accuracy during website reviews.
Skills & Expertise
Education
- Bachelor of Science in Business Administration - College LevelLaguna State Polytechnic University · 2010 — 2012
Interested in this professional?
Sign in as an employer to save this profile or invite jezreel B. to a job.
Sign in as an employer