Jhamaica R.
Mid-Level Renewal Specialist
Open to offersNew to PlatformAbout
Jhamaica D. is an accomplished Customer Service Representative and Sales Support Associate with extensive experience across diverse industries. From working as a Senior Renewal Specialist at Ingram Micro between March 2020 and January 2025, she has specialized in licensing and renewals with vendors such as HPE, Aruba, VMware, and IBM, facilitating coordination between the sales team and clients primarily in Singapore. Her role involved generating precise product licenses and quotations to meet customer requirements. At HungerRush OrdrAI, as a Level 3 Customer Support specialist from January 2022 to April 2024, Jhamaica resolved complex customer inquiries leveraging AI platforms for restaurants. Her tenure at TELUS International Philippines equipped her with profound expertise in handling various client queries and complaints for Airbnb. A role as a Territory Builder at Saga Musical Instrument further honed her ability to handle sales outreach and lead tracking, showcasing her flexibility and adaptability. Proficient in tools like CRM systems, Salesforce, and Zendesk, Jhamaica’s career journey reflects a commanding grasp of customer relations and sales processes.
Experience
Sales Associate
Saga Musical Instrument · 2025 — 2025Generated leads through cold calling and email outreach. Conducted outbound calls to potential clients and presented product/service information. Identified potential customers while maintaining a database of leads, researching target prospects, and managing customer information in the CRM system.Senior Renewal Specialist
Ingram Micro · 2020 — 2025Handled licensing and renewals for partners in Singapore, primarily for HPE, Aruba, Nimble, HPI, VMware, Veritas, and IBM Hardware vendors. Provided sales support by tracking leads and coordinating quotes, preparing product licenses/quotations, and proactively quoting opportunities. Updated renewal opportunity statuses and coordinated with internal and external teams via MS Teams and email.Customer Support, Level 3
HungerRush OrdrAI · 2022 — 2024Answered customer inquiries and concerns regarding orders on the artificial intelligence platform for restaurants. Sorted issues related to orders, processed refunds and upcharges, and handled inbound and outbound phone calls.Customer Service Representative
TELUS International Philippines · 2018 — 2020Managed inbound and outbound phone calls, email support, and messaging for Airbnb. Responded to customer inquiries, assisted hosts in listing their properties, and addressed issues related to bookings and reservations, including sending confirmation details.Customer Service Representative
Alorica Philippines · 2017 — 2018Conducted inbound and outbound phone calls and email support. Investigated customer complaints and provided resolutions for issues such as late deliveries, incorrect orders, and faulty products. Managed processing of refunds, replacements, and missing items, as well as tracking parcel deliveries by contacting couriers.
Skills & Expertise
Education
- Bachelor of Science in International Hospitality Management in Cruise Line Operations in Culinary ArtsLyceum of the Philippines University · 2016 — 2018
- Bachelor of Science in Computer ScienceFar Eastern University · 2015 — 2016