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Jhamy R. — Mid-Level Banking Customer Service Representative from Philippines

Jhamy R.

Mid-Level Banking Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jhamy Rose G. is an experienced Customer Service Representative with a background working for organizations across the banking, business process outsourcing (BPO), and e-commerce sectors. She has supported customers at companies such as Philippine National Bank, Collective Solutions, Concentrix, Alorica, and PlanetArt.com, where her responsibilities included assisting with account opening, verifying daily financial transactions, investigating fraudulent activities, and managing customer refunds and returns. With a Bachelor of Science in Business Administration majoring in Financial Management (cum laude), Jhamy Rose brings strong proficiency in Google Workspace, HubSpot, and Microsoft Office applications to every role. She has consistently performed tasks involving transaction monitoring, data entry, and documentation, contributing to operational efficiency across multiple business domains.

Experience

  • Independent Contractor Customer Service Representative

    Freelance- PlanetArt.com · 2025 — 2026
    Assisted customers with inquiries related to product purchases and facilitated the processing of refunds and returns, while also providing updates on delivery and account information.
  • On The Job Training

    PHILIPPINE NATIONAL BANK ( PNB ) · 2025 — 2025
    Provided assistance to customers in completing forms for new account openings and managed transactions by monitoring credit and debit cards. Handled the filing of documents and confirmed daily transaction activities.
  • Customer Service Representative

    Collective Solutions · 2022 — 2025
    Responded to customer inquiries and supported customers in requesting roadside assistance. Assisted service providers in updating accounts with additional service fees.
  • Fraud Analyst/Customer Service Representative

    Concentrix · 2021 — 2022
    Monitored customer transactions for potential fraud and performed actions such as blocking and unblocking customer cards.
  • Customer Service Representative

    Alorica · 2020 — 2021
    Handled customer inquiries via phone and email, processed refunds, and managed item returns.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration major in Financial Management
    Brgy. 13, Gen. Segundo Avenue, Laoag City, Ilocos Norte · 2021 — 2025
  • Senior High School – Accountancy, Business and Management Track
    Divine Word College of Laoag · 2018 — 2020
  • Junior High School
    Ilocos Norte National High School · 2014 — 2018
  • Elementary Education
    Roque B. Ablan Elementary School · 2012 — 2014

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