Jhan V.
Mid-Level Healthcare Customer Service Representative
Open to offersNew to PlatformAbout
Jhan Vince S. is an experienced Customer Service Representative with a background in international operations, healthcare support, and telemedicine. Skilled in insurance verification, data entry, and claims and benefits assistance, Jhan Vince S. has worked with organizations such as International SOS, Valor Global, Gebbs Healthcare, Alorica, Conduent, Teleperformance, and Sitel. His roles have focused on supporting both maritime and healthcare industries through coordination of telemedicine logistics for maritime patients and handling claims and benefit concerns for providers, patients, and insurance clients. Proficient with Microsoft tools, EMR platforms like Newcase, and industry-specific portals including Matrixx, Marine Traffic, UHC Portal, and T-Mobile’s website, he consistently delivers accurate documentation to ensure care and compensation for clients and supports teams with daily reporting and efficient handovers. He holds a Bachelor of Science in Hotel and Restaurant Management from Philippine Women’s University.
Experience
INTERNATIONAL OPERATIONS SPECIALIST
INTERNATIONAL SOS - Oritgas - PH · 2023 — 2026Supported the Medical Team with Telemedicine and Vessel Logistics for maritime patients and crew members, managed both inbound and outbound calls with authorized contacts and ship captains, and facilitated daily reporting and handovers. Worked with EMR: Newcase, portals including Matrixx and Marine Traffic, and tools such as Microsoft tools, SPIN, and NICEMax.CUSTOMER SERVICE REPRESENTATIVE
VALOR GLOBAL - Remote PH · 2022 — 2022Delivered customer service by responding to inquiries, resolving concerns, and handling both sales and simple technical support via phone. Recorded interactions in detail using the T-mobile website portal along with Microsoft tools, Slack, and Avaya.DATA ENTRY SPECIALIST
CENTRO GLOBAL - Remote - PH · 2021 — 2022Gathered and processed document data from providers or patients, verified information accuracy and completeness, conducted assessments, and communicated with healthcare team members to support care and claims processing using Microsoft tools.INTAKE SPECIALIST
GEBBS HEALTHCARE- MANDALUYONG - PH · 2018 — 2020Handled collection and processing of document information from providers or patients, ensuring data integrity and completeness. Tasks included assessments, entering data into electronic systems, and collaborating with the healthcare team for claims and benefits, utilizing Microsoft tools.CUSTOMER SERVICE REPRESENTATIVE
ALORICA -MAKATI- PH · 2017 — 2018Responded to customer inquiries, addressed concerns, and resolved issues related to insurance benefits and claims through phone support, while maintaining clear records on the UHC Portal and using Microsoft tools and Citrix.PROVIDER SERVICE REPRESENTATIVE
CONDUENT - ORTIGAS - PH · 2016 — 2017Assisted doctors and provider assistants by answering benefit and claim inquiries, resolving issues, and documenting interactions. Utilized Microsoft tools, Citrix, Slacks, and Avaya for daily operations.PROVIDER SERVICE REPRESENTATIVE
TELEFERFORMANCE - BGC - PH · 2016 — 2016Managed customer service interactions by addressing questions and concerns, resolving various issues, and accurately recording information during calls.CUSTOMER SERVICE REPRESENTATIVE
SITEL - ORTIGAS - PH · 2015 — 2015Provided customer support, responded to inquiries, resolved customer issues, and documented interactions over the phone.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementPhilippine Women’s University · 2011 — 2015
Interested in this professional?
Sign in as an employer to save this profile or invite Jhan V. to a job.
Sign in as an employer