Jhan P.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Jhan Paulo P. is a seasoned professional with diverse experience across healthcare, hospitality, and legal sectors. His most recent role as a Customer Service Representative at Buwelo, an Exacstar company, involved providing comprehensive support to healthcare members. He adeptly handled inquiries on benefits, claims, and insurance verification, maintaining a high standard of service in compliance with HIPAA. At Vista Marina Hotel and Resort, Jhan Paulo served as an On-Call Food and Beverage Attendee, where he ensured premium guest experiences through efficient service and attention to detail. His tenure at Perez Law Office as Assistant Staff highlighted his ability to manage administrative duties and ensure organized documentation for case preparation. Committed to continuous improvement, he possesses a strong command of EHR/EMR systems and technical skills in Microsoft Office platforms. Jhan Paulo is currently enhancing his expertise through a Bachelor of Science in Business Administration, Majoring in Financial Management at Gordon College.
Experience
Customer Service Representative – Healthcare Account
Buwelo an Exacstar company · 2023 — 2026Delivered exceptional support to healthcare members by addressing inquiries about benefits, claims, policies, scheduling, billing, and insurance verification. Managed customer concerns with professionalism, ensuring compliance with HIPAA and maintaining a positive experience. Employed EHR/EMR systems to accurately document patient records and coordinate with healthcare teams for effective support.On-Call Food and Beverage Attendee
Vista Marina Hotel and Resort · 2021 — 2023Provided welcoming service to guests, ensuring their needs were met for a pleasant dining experience. Accurately handled orders, food and beverage service, and addressed menu inquiries while upholding high service standards. Managed payment processes, exchanges, and refunds, professionally resolving guest concerns to foster a positive atmosphere.Assistant Staff
Perez Law Office · 2020 — 2021Assisted attorneys with various administrative tasks, including managing correspondence, phone calls, and documentation related to cases for smooth office functioning. Engaged with clients to collect required documents and organize case information effectively. Maintained accurate and secure legal documents and confidential files for easy retrieval.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Financial ManagementGordon College · 2020 — 2025
- Senior High School Accountancy, Business and ManagementGordon College · 2018 — 2020
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