Jheanila A.
Mid-Level Cruise Hospitality Coordinator
Open to offersNew to PlatformAbout
Jheanila A. is a motivated and detail-oriented professional with substantial experience in the hospitality industry, specifically within the international cruise sector. Having served as a Stateroom Attendant at Norwegian Cruiseline from September 2022 to April 2025, she demonstrated exceptional skills in customer service and team collaboration. Her responsibilities included maintaining high standards of room cleanliness and efficiently addressing guest needs, thereby ensuring customer satisfaction. Prior to this, she was an Assistant Stateroom Steward at P&O Cruises from October 2015 to August 2019, where she honed her talents in promoting positive guest experiences and problem-solving. Jheanila holds a Bachelor of Science in Hotel and Restaurant Management from John B. Lacson Colleges Foundation. Additionally, she has completed a Freight Course 101 focused on truck dispatching, enhancing her capabilities in dispatch coordination and logistics support.
Experience
STATEROOM ATTENDANT
Norwegian Cruiseline · 2022 — 2025Provided attentive guest service by promptly addressing needs to ensure satisfaction. Responsible for maintaining the cleanliness and orderliness of staterooms and bathrooms according to company standards. Collaborated with supervisors and team members to effectively meet operational requirements.ASSISTANT STATEROOM STEWARD
P&O Cruises · 2015 — 2019Enhanced customer care by projecting a positive image through pleasant and honest interactions with guests. Executed routine cleaning and servicing of guest rooms and bathrooms under supervision. Assisted in resolving guest concerns to deliver timely solutions.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementJohn B. Lacson Colleges Foundation · 2007 — 2011
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