Jhello D.

Jhello D. is a seasoned professional with a strong background in customer experience and technical support across various industries. At Bite Squad in the United States, he excelled at managing escalated customer concerns with empathy, efficiently coordinating deliveries, and training new hires to enhance team performance. Transitioning to Samsung Home Appliance in the United Kingdom, he became a Technical Support Subject Matter Expert, resolving complex appliance issues and improving service accuracy through developed resources. His experience extends to social media management at LittleOnionClothing, where he created brand-aligned content and boosted online engagement. Furthermore, at Macquarie Bank in Australia, he ensured secure updates to customer information and adhered to data privacy regulations. Currently pursuing a Bachelor of Science in Hospitality Management at the University of Makati, Jhello combines his strategic communication, content development, and team leadership skills to deliver optimized customer experiences and drive brand growth.