Jheorge R.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Jheorge A. is an experienced IT Support Associate known for his comprehensive technical support across various companies in Manila. At Dasmariñas Village Association Inc., he manages daily technical assistance, deploying desktops and laptops, setting up workstations, and conducting brief user training. Previously, at Bambu Network Solutions Inc., Jheorge provided technical support for internet connectivity, expertly handling client interactions via multiple communication channels. His role at PH Global Jet Express Inc. involved installing and maintaining network systems and providing both on-site and remote assistance. As a Solution Support Engineer with Columbia Technologies, Inc., he offered technical support, including software upgrades and troubleshooting. With a strong skill set in network configuration, computer hardware troubleshooting, and CCTV installation, Jheorge consistently demonstrates reliability and efficiency in the IT industry.
Experience
IT Associate
Dasmariñas Village Association Inc. · 2023 — PresentServes as the first point of contact for daily technical assistance and problem resolution. Responsibilities include deploying desktops, laptops, and setting up new accounts and workstations for users. Repairs or replaces damaged computer hardware and conducts brief training for new systems and devices. Monitors and troubleshoots servers, networks, and other IT equipment, while creating requests for supplies and performing additional tasks as assigned.Service Desk Support
Bambu Network Solutions Inc. · 2022 — 2023Delivers technical support for client's internet connectivity and related technical issues through various channels such as phone, email, chat, or social media. Responsible for documenting customer incidents accurately and escalating serious technical issues to the Team Lead or Manager. Ensures outstanding calls and issues are resolved or escalated promptly, and interacts with internal and external support groups and vendors as necessary.IT System Support
PH Global Jet Express Inc. · 2020 — 2022Accountable for the installation and maintenance of computer systems, network systems, printers, and CCTV. Sets up accounts for new users and provides both on-site and remote technical assistance throughout the company. Aids users with software functions and features, advises on system enhancements, and addresses various IT-related concerns.Solution Support Engineer
Columbia Technologies, Inc. · 2019 — 2020Provides on-site and remote technical assistance to clients, including the installation of computer hardware and network systems. Responsible for upgrading operating systems or computer software and troubleshooting issues. Additionally, delivers basic training on computer operations and advises clients regarding software or hardware upgrades.Field Service Engineer
One Point Contact, Inc. · 2017 — 2019Conducts on-site diagnosis, repairs, and technical support for automated teller machines, addressing card, bill, and paper jams as well as network connection issues. Responsible for performing preventive and corrective maintenance on various models and brands of automated teller machines at assigned client locations.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyJesus Reigns Christian College · 2013 — 2017
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