jhersie A.
Mid level as Customer Service Representative
Open to offersNew to PlatformAbout
Ann Santiago is multi-skilled Virtual Assistant who turns chaos into clarity and tasks into results.
With a strong foundation in administrative support, social media management, and customer service, I bring not just skills—but reliability, precision, and a proactive mindset to every project I handle. From managing emails and calendars to creating engaging content and streamlining workflows, I help businesses run smoothly behind the scenes.
I’m trained, detail-oriented, and always ready to learn, ensuring I stay ahead in a fast-paced digital world. My goal? To make your work easier, your systems smarter, and your business more efficient.
Experience
Customer Service Representative
Intouch CX · 2023 — 2026Assisted customers with inquiries and product information through various channels including phone, email, and chat. Efficiently resolved customer complaints while maintaining a professional demeanor. Accurately processed orders and maintained detailed records of customer interactions. Provided clear information regarding products, services, and company policies while following up on issues to ensure resolution and customer satisfaction. Worked collaboratively with team members and other departments to enhance the customer experience, handling a high volume of interactions and adhering to performance targets.Customer Service Representative
Concentrix · 2021 — 2023Proactively sought new sales opportunities via calls, emails, and face-to-face meetings. Established and nurtured strong relationships with both existing and potential clients. Effectively presented and sold products and services, negotiating contracts and closing sales. Provided exceptional customer service throughout the sales process while preparing and presenting sales reports to management. Monitored market trends and competitive activities and collaborated with marketing and other teams to enhance sales strategies.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementsOur Lady of Fatima University · 2012 — 2016
Interested in this professional?
Sign in as an employer to save this profile or invite jhersie A. to a job.
Sign in as an employer