12 viewsTalent
Jhessel S. — Mid-Level Executive Assistant from Philippines

Jhessel S.

Mid-Level Executive Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Jhessel O. is a seasoned Executive Assistant with a notable capability in managing schedules, communications, and administrative tasks, particularly within the real estate industry for Sidekick LLC, where she remotely ensured the smooth operation of executive workflows. Her tenure as a Customer Service Representative in various sectors, including healthcare, e-commerce, telecommunications, and customer retention, has equipped her with valuable experience in handling customer inquiries, troubleshooting billing issues, and managing complex account scenarios. Jhessel has adeptly coordinated interactions across platforms such as Slack, MS Teams, and Zoom, utilizing tools like Google Calendar, Trello, and Shopify to streamline processes. With a solid educational foundation from STI College Lipa in Accountancy, Business, and Management, she is committed to fostering productive environments and delivering high-quality support remotely.

Experience

  • Executive Assistant

    Sidekick LLC · 2024 — 2025
    Delivered administrative support by managing calendars, coordinating meetings, and handling email communication. Organized executive workflows while maintaining confidentiality and ensuring seamless daily operations.
  • Customer Service Representative

    Teleperformance · 2023 — 2024
    Assisted customers with billing inquiries, payment processing, and troubleshooting healthcare-related issues. Managed calls effectively during a graveyard shift while addressing various insurance plans.
  • Customer Service Representative

    Concentrix · 2020 — 2022
    Resolved buyer-seller disputes after investigating account details. Handled both inbound and outbound calls concerning order problems and account issues during a graveyard shift.
  • Customer Service Representative

    IQOR · 2019 — 2020
    Provided assistance for inquiries related to phone, internet, and cable services, including billing issues and payments. Scheduled technician appointments, processed service orders, activated accounts, and conducted troubleshooting.
  • Customer Service Representative

    The Results Companies · 2018 — 2019
    Acted as the final point of contact for customers looking to cancel their services. Offered tailored promotions, managed account reactivation and deactivation, and addressed retention-related issues during a graveyard shift.

Skills & Expertise

Education

  • Senior Highschool Graduate ABM Track
    STI College Lipa · 2016 — 2018

Interested in this professional?

Sign in as an employer to save this profile or invite Jhessel S. to a job.

Sign in as an employer