Jhoane P.

Jhoane P. is an experienced Customer Service Representative with a background supporting clients in the business process outsourcing industry across companies such as TTEC, ValorGlobal, TSA Philippines, IQOR, and Alorica. Fluent in English and trained in Business Office Administration from ACLC, Jhoane P. has managed high volumes of multichannel customer inquiries—consistently handling 50+ daily chats and calls. They have applied expertise in CRM management, billing adjustments, and payment processing to resolve escalated issues and support both sales and technical support functions. Jhoane P. has improved customer retention and satisfaction by providing timely product information, processing sales orders and quotations, and coordinating with merchants and delivery partners for seamless transactional experiences.