Jhobelle L.

Jhobelle L. is a seasoned former BPO Trainer with over five years of experience in sectors such as customer support, technical support, sales, and training, specifically tailored for Australian and US accounts. Her expertise lies in delivering superior customer experiences, onboarding new hires, crafting training materials, and enhancing communication skills, all while facilitating daily business operations. Jhobelle has demonstrated proficiency with Google Workspace and Microsoft 365, excelling in documentation, process improvement, and cross-functional collaboration. Her role involved facilitating foundational skills training and onboarding programs, coaching trainees in communication excellence, and ensuring alignment with client expectations. Further extending her technical acumen, she delivered support for POS systems, troubleshooting software and hardware issues, thus minimizing business downtime. Additionally, she handled a wide array of customer concerns while maintaining high satisfaction levels and supporting administrative tasks. Jhobelle's journey is marked by collaboration with Operations, QA, and management teams, focusing on boosting QA performance and operational efficiency.