Jhomel P.
Mid-Level Travel Operations Specialist
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Jhomel P. is a highly skilled Travel Operations Specialist with extensive experience in managing travel arrangements for Viking Cruises. At Sutherland Global Services, Jhomel expertly coordinated comprehensive travel logistics, ensuring seamless guest experiences through adept management of flight bookings, hotel accommodations, and cruise travel requirements. Utilizing the Sabre Global Distribution System, Jhomel created and managed reservations, ensuring accuracy and compliance with company policies. Additionally, Jhomel provided exceptional support to guests via phone, email, and chat, addressing booking modifications and resolving travel disruptions. With a proficiency in Administrative Support and Order Management, Jhomel has demonstrated effective handling of complex scheduling and customer inquiries across diverse industries. Jhomel's education from the University of Southeastern Philippines in Entrepreneurship further underscores a commitment to excellence in the travel and customer service sectors.
Experience
Travel Operations Specialist
Sutherland Global Services · 2023 — 2026Oversaw comprehensive travel arrangements for guests, facilitating flight bookings, hotel stays, ground transportation, and cruise-related needs to deliver smooth travel experiences. Employed the Sabre Global Distribution System (GDS) for creating, modifying, managing travel reservations, processing itinerary alterations, and resolving booking issues while ensuring adherence to travel policies. Provided support through phone, email, and chat, offering prompt solutions for booking changes, travel disruptions, and inquiries. Collaborated with airlines, hotels, and transportation providers to coordinate logistics and address service concerns, ensuring a pleasant travel experience. Maintained accurate booking records and documentation, aligning with company protocols and standards.Customer Service Representative
Modivcare · 2022 — 2022Managed incoming customer service calls for patients needing non-emergency medical transportation, ensuring efficient and accurate trip coordination to appointments and pharmacies. Guided patients in understanding transportation benefits, confirmed eligibility, and resolved service-related questions with empathy and professionalism. Handled scheduling adjustments, cancellations, and escalations while professionally addressing customer issues and sustaining high satisfaction levels in a dynamic setting.Order Support Representative
AmeriMark · 2021 — 2022Responded to inbound inquiries regarding order processing, shipping updates, product details, refunds, and exchanges while providing quality customer service. Assisted customers with order tracking, resolved account issues, and ensured prompt support amid a fast-paced environment. Maintained in-depth knowledge of company products and policies to deliver accurate information, thereby improving customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Entrepreneurship (Undergraduate)University of Southeastern Philippines · 2013 — 2015