Jhon D.
Junior Service Desk Automation Specialist
Open to offersNew to PlatformAbout
Jhon D., based in Laguna, Philippines, is a dynamic Service Desk Automation professional at GECO Asia LTD, specializing in AI and Telephony solutions. Since September 2023, he has been pivotal in enhancing IT Service Desk operations through the design and deployment of AI-powered automation solutions. Jhon develops automation workflows utilizing Microsoft Power Automate, APIs, and RPA technologies while building AI assistants and chatbot solutions to boost productivity. He effectively integrates technologies such as Genesys Cloud, HDA, and Microsoft platforms to streamline telephony and IT service processes. Recognized for his innovative work, Jhon has received several accolades, including the Best AI Solution Award at the GECO Hackathon for his A2A AI project, which optimizes server alert coordination. His technical expertise encompasses REST APIs, JSON, custom connectors, webhooks, and infrastructure management including Windows Server and Linux.
Experience
Service Desk Automation (AI and Telephony)
GECO Asia LTD. · 2023 — PresentDesigned, developed, and deployed AI-powered automation solutions tailored for IT Service Desk operations. Created automation workflows leveraging Microsoft Power Automate, APIs, and RPA technologies. Engineered AI assistants and chatbots to enhance Service Desk knowledge management and productivity. Integrated Genesys Cloud, HDA, and Microsoft technologies to streamline telephony and IT service processes. Developed proactive monitoring and notification systems to enhance incident response times. Collaborated with IT operations and infrastructure teams, alongside business stakeholders. Continuously monitored and optimized the automation solutions for improved reliability, security, and scalability.