Jhon C.
Senior Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Jhon Clide V. is a seasoned Customer Service Representative and Technical Support professional with experience in the BPO industry, specifically supporting telecommunications brands such as T-Mobile and Metro by T-Mobile. From January 2019 to June 2021, Jhon Clide V. served as a Customer Service Representative/Technical Support, delivering exceptional service and resolving complex technical troubleshooting and account issues. At Metro by T-Mobile, he was a Back Office Agent responsible for assisting store representatives, managing back office operations, and ensuring policy compliance. Consistently exceeding sales targets, he also contributed to business growth while providing SME support and agent coaching. His proficiency includes CRM tools, call handling, and quality assurance within the telecommunications sector.
Experience
Customer Service Representative / Technical Support
T-Mobile · 2019 — 2021Provided high-quality customer support and resolved complex technical and account-related issues while collaborating with cross-functional teams. Recognized as Agent of the Month for exceptional performance.Back Office Agent
Metro by T-MobileSupported store representatives with customer account overrides, ensuring compliance with policies and maintaining accuracy. Delivered exceptional customer service in challenging interactions, demonstrating empathy and professionalism.
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